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09-29-2009, 02:05 AM | #45 |
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What did everyone buy from Dinan that was subject to a rebate?
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09-29-2009, 08:23 AM | #46 |
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Anything qualified early this year. I bought springs. The rebate srot of pushed me over the line, as they are more expensive than most.
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Greg Lake Oswego, Oregon, USA 2023 M2 Coupe - Brooklyn Grey/Cognac/CF, 6MT; 2020 MB GLE 450 |
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09-29-2009, 09:10 AM | #47 | |
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09-29-2009, 09:13 AM | #48 |
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I bought springs and camber plates. I should be getting back ~$170.
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09-29-2009, 09:14 AM | #49 |
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Are you sure it was anything? I thought certain items such as BBKs and stroker engines were excluded, but I don't recall clearly.
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10-01-2009, 08:16 AM | #52 |
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Rebate status
You LA area peeps should go to this and ask Steve where you rebate is!
"Come meet Steve Dinan in Glendale, CA on Sunday October, 4th from 11am to 3pm! Visit the Avus Autosport booth at the ACCESSORY FEST 2009 held at Pacific BMW to meet Steve and see the Dinan S3 M3." --Dinan e-newsletter 9/29
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Greg Lake Oswego, Oregon, USA 2023 M2 Coupe - Brooklyn Grey/Cognac/CF, 6MT; 2020 MB GLE 450 |
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10-02-2009, 07:19 PM | #54 | |
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Anyway, did you still not get the email? If not, I'd definitely call.
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10-02-2009, 07:29 PM | #55 |
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I got their random "dinan news letter" but not the one you guys mentioned. I will call monday. The exact amount they owe me is $798 US. Must be more than they can afford to give out. I will call Monday as I assume they aren't open tomorrow. I will try anyways. Pathetic.
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10-02-2009, 08:27 PM | #56 | |
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10-02-2009, 08:49 PM | #57 |
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You're call - they only owe me $135. Since they have acknowledged a problem, I'm going to give tham a couple more weeks.
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Greg Lake Oswego, Oregon, USA 2023 M2 Coupe - Brooklyn Grey/Cognac/CF, 6MT; 2020 MB GLE 450 |
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10-10-2009, 08:30 PM | #59 |
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Dinan non-rebate
Nope. Sent a sharply worded email Tuesday - no response.
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Greg Lake Oswego, Oregon, USA 2023 M2 Coupe - Brooklyn Grey/Cognac/CF, 6MT; 2020 MB GLE 450 |
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10-11-2009, 10:22 AM | #60 |
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I am telling you guys 99% they have your money on CD account and waiting for the term to end ...
it doesn't look like things are going well at Dinan ... Got a postcard not too long ago that you can even bring your Mercedes and they will work on it ... |
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10-15-2009, 08:23 AM | #63 |
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Dinan non-rebate
I'm sending a snail mail letter to Steve Dinan today.
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Greg Lake Oswego, Oregon, USA 2023 M2 Coupe - Brooklyn Grey/Cognac/CF, 6MT; 2020 MB GLE 450 |
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10-15-2009, 10:24 AM | #64 |
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Let us know what you find out. This is getting to be really ridiculous.
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10-15-2009, 11:21 AM | #65 |
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Letter to Dinan
Here is the letter I am mailing today:
Steve Dinan DINAN 865 Jarvis Dr. Morgan Hill, CA 95037 Re: Non receipt of rebate Dear Mr. Dinan, I am writing you because, despite repeated email exchanges with your company in the past few months with promises of action, I have still not seen any. Early this year you offered a 15% rebate on products purchased (originally through 4/30/09, later extended, I believe). I had been on the fence about your Stage 1 suspension for my ’08 M3 Coupe, but this offer was enough to entice me, and I purchased the springs in February, finally receiving them in April, installing them April 28. At the very beginning of May I sent in the rebate form and supporting documentation. After waiting patiently for 12 weeks as suggested on the form with no communication from you, I sent an inquiry to dinanrebates@dinancars and received on 8/1 confirmation that my form had been received and was being processed. “The August checks are being cut and you should receive yours shortly.” On 8/17 I was told, “We appreciate your response and your check will be there shortly.” On 9/2, after no further communication I was told, “We apologize for our delay but according to the system your check, #33956 for $134.85 was sent on August 31st. Please confirm receipt of your check.” Needless to say, that promised check was never received. Almost 3 weeks ago, on 9/26, I received an email from the “new manager at the fulfillment center processing rebates for Dinan”, “I guarantee that all checks will be sent. I am personally going to follow each of the e-mail requests myself.” All this was written in the first person but the message was not signed nor any contact information given. So, it has now been 23 weeks and I am still waiting for the rebate. And I am not alone; I have lots of company on the BMW forums in which I am active. It seems your reputation, which has been generally positive over the many years you have been in business, is going downhill fast. While I know these are challenging times for many businesses, to lie to customers rather than being forthright is never good. I and my fellow BMW enthusiasts would appreciate some action on this. Best regards, Greg Williams
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10-15-2009, 11:41 AM | #66 |
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I think it is a good letter. Though I am not directly affected, because I bought my dinan parts after the rebate and during the instant dicount, I would think twice about even buying all the Dinan parts I did had I known this is how they treat customers.
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