BMW #2 Brand for Owner Satisfaction in Consumer Reports Survey

[BlkGS]

Originally Posted by iDontRemember

With rivian being #1, I’ll be taking this survey with a large helping is skepticism.

Agreed.

A buddy bought a Rivian. It has an unfixable clunk. They've replaced tires wheel hubs, hydraulic lines, most of the suspension... It still does it. It's also a HUGE pain in the ass to get services, you can't just drop it off at your local dealer and pick up a loaner like a BMW.

I think the ratings for the top 3 at a minimum are a bit of brand identity bias.

[H_T]

There was 47,203 units sold for Rivian vs 362,244 BMW in the US alone for 2023.

I’m sure the first buyers for Rivian were employees/investors/former Tesla fanboys etc. skewing the percentage.

[///M TOWN]

Originally Posted by FrozenGT

I’m pretty sure the Tesla you may be on point but Rivian, where are you getting this data that is not reliable?

I’m going off personal experience they suck they treat people like absolute garbage

If you buy a car from them and you’re not happy with what they handed you, you’ve got two options 1 go to service or 2 go to legal

[TheBingoBalls]

Originally Posted by cmyx6go

I'm surprised that Audi and MB are so low.

I’m not. Between Mercedes, Audi and BMW stores I’m involved with, Mercedes and Audi have more issues post-delivery than BMW has and that includes the big stop delivery BMW had with the braking system couple of months ago.

There is no shittier and frustrating feeling than picking up a C 43 or new E Class at $1,500+/month only for a battery or failure to pop up right after you drive off the lot only to be told fix or parts are not available and you’re out of your brand new car for at least a month - and I’m not exaggerating.

[///M TOWN]

Originally Posted by NYG

MB has fallen off hard from 2005-2015.

They've actually become all the memes the car community makes about BMW. That one isn't so surprising to me.

BMW is definitely a good brand and has a loyal following for a reason.

That’s because BMW cares about their customer and they will go out of their way to make sure that you’re happy with their product that goes a long way…

[Ambrozie]

I am skeptical of Rivian, BMW, and Tesla being the Top 3.

[cfm56d7b]

Originally Posted by Grease23

As the owner of a still-warrantied recent Jeep product which will be out of commission for at least THIRTEEN MONTHS because the mfg. cannot supply a driveline part, I can relate.



(And if that works, it is my first emoji.)

Wow. If this isn't a data point about difficulties at Stellantis ...

https://www.caranddriver.com/news/a6...vares-resigns/

[JFS007]

Originally Posted by cmyx6go

I'm surprised that Audi and MB are so low.

I am not surprised as my wife and I just switched from Audi/MB to BMW, for that reason…

[Mr. Jonathan]

That’s it! I’m selling my bimmer and buying a Rivian

[cfm56d7b]

Originally Posted by TheBingoBalls

I’m not. Between Mercedes, Audi and BMW stores I’m involved with, Mercedes and Audi have more issues post-delivery than BMW has and that includes the big stop delivery BMW had with the braking system couple of months ago.

There is no shittier and frustrating feeling than picking up a C 43 or new E Class at $1,500+/month only for a battery or failure to pop up right after you drive off the lot only to be told fix or parts are not available and you’re out of your brand new car for at least a month - and I’m not exaggerating.

Could not agree more. We all know cars are complex and no vehicle is perfect. When they do require service, the expectations are simple: find the root cause quickly, obtain the parts within a reasonable amount of time, and fix it in such a manner that the problem does not occur. Get a follow up message asking if you are satisfied.

As a BMW owner, that's what I experienced the vast majority of the time.

[Mr. Jonathan]

Originally Posted by ///M TOWN

That’s because BMW cares about their customer and they will go out of their way to make sure that you’re happy with their product that goes a long way…

Unless it’s a known issue which causes engine failures or catastrophic damage (crank hub, coolant reservoir, etc….).

[Tornado1M]

This list honestly makes no sense, I wouldn’t put to much stock in it 🤷🏻‍♂️

[Bimmerfun82]

Originally Posted by ///M TOWN

Tesla should be at the very bottom they’re the absolute worst with customer satisfaction. I’m not sure how the hell they got that rating.

They put these surveys out early in the buying process - I’ve received a number of them. Initial satisfaction is great on the Tesla. Then reality of the poor quality begins to emerge. That said, there are people out there - some of whom I know firsthand - who are convinced Tesla is the best car of all time. It has to do with the simplicity and ease of use more than anything else.

[hufington]

Originally Posted by ///M TOWN

Tesla should be at the very bottom they’re the absolute worst with customer satisfaction. I’m not sure how the hell they got that rating.

Gen Z fan boy mentality. The same mentality that pays millions to a banana duct taped to the wall!

[bmwdrive]

Originally Posted by Daaaadadundun

I can't take anything a Tesla owner says seriously. They are fanboys and not consumers. It's like they belong to a Musk cult.

Well not all Tesla owners..

Interesting that my favorite brands are Porsche, BMW, Tesla. But I'm more of a Porsche/BMW cult member than a Tesla cult member.

[TourStageFan]

Originally Posted by Daaaadadundun

I can't take anything a Tesla owner says seriously. They are fanboys and not consumers. It's like they belong to a Musk cult.

+1. IMHO, TESLAs are just one big tablet with Mercedes Benz underpinnings, most definitely NOT a driver’s car.

[bocabimmer]

I’ll take it. #2 on the list but the first brand with actual quality rankings…

[Mavus]

Originally Posted by Grease23

As the owner of a still-warrantied recent Jeep product which will be out of commission for at least THIRTEEN MONTHS because the mfg. cannot supply a driveline part, I can relate.



(And if that works, it is my first emoji.)

damn man shitty company … did you get a loaner from them? any compensation or refunds?

[moriluvatar]

Rivian’s ranking could be a combination of the "new and shiny" factor and delivering on expectations for their niche (adventure EVs). Tesla's drop might signal a gap between hype and execution (or the fact that Musk is now a political figure).

I suppose BMW's strong position on one hand might reflect consistent product quality, especially in driving dynamics and luxury ~ OR ~ it might be that we have our own fanboy community that's driving this up.

On that note, as for "cults": EV buyers often rally around tech and innovation – Rivian and Tesla play into that heavily. But BMW also has its own "cult," built on decades of brand loyalty, engineering, and driving-awesomeness. (And other than some recent design aesthetic misses, I have few complaints).

So I guess the question then is really just, does the ranking have merit? Probably, but context matters. Rivian's customer base is smaller and more niche, while BMW and Tesla cater to broader audiences, which inevitably leads to mixed experiences. Satisfaction is also about delivering on what your customers expect, and BMW seems to have nailed that balance between legacy and EV transition.

One thing I'd be curious to hear about is if others think Rivian will hold that spot long-term...

[///M TOWN]

Originally Posted by Bimmerfun82

They put these surveys out early in the buying process - I’ve received a number of them. Initial satisfaction is great on the Tesla. Then reality of the poor quality begins to emerge. That said, there are people out there - some of whom I know firsthand - who are convinced Tesla is the best car of all time. It has to do with the simplicity and ease of use more than anything else.

Most of the people you are describing have never owned another car before

[ghaffari46]

Originally Posted by ASAP

Rivian and Tesla at 1 and 3... umm thats more of a cultish view of their own vehicles more than anything... neither are remotely reliable.

I don’t know about rivian, but I have total of 50k miles on 2 teslas and I don’t know even where is the dealership ( or repair center) is.
Same as my ix, 14k and not a single issue.
I don’t know why people call EVs unreliable.

[ghaffari46]

Originally Posted by Daaaadadundun

I can't take anything a Tesla owner says seriously. They are fanboys and not consumers. It's like they belong to a Musk cult.

Sound like judging than thinking.
I do daily model 3 because it’s easy to live with and fun to drive and has no drama and it’s fast and extremely safe and had a great autopilot and it’s cheap to drive,cheap to buy and cheap to maintain and I spent 0$ for maintenance in the last 50k driving it, and I don’t give a 💩about musk.
And yes I drive my M2 when I’m in the mood of “real” manual vroom vroom driving.
And I’m a BMW fanboy.