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02-06-2009, 04:42 PM | #23 |
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A couple of thoughts.
First, I agree that when you pay a premium for a brand-name product, you are entitled to expect perfection. Second, in my limited dealings with Vorsteiner (through IND) they have provided nothing but EXCEPTIONAL customer service. I don't see the point of creating multiple threads bashing the product, especially without making an effort to contact either VRS or the vendor you bought the product from. You state you don't have time to waste to do that... yet you have time to make several threads to complain? Just my 0.02. |
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02-06-2009, 05:55 PM | #24 | |
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Go look at the AC Schnitzer carbon parts. Fit great right out of the box with perfect weave and made with true pre-preg CF. No fiberglass b/s.
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02-07-2009, 06:10 PM | #26 | |
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also I had a issue w/ a piece I purchased from a vendor, what did I do as soon as I saw it, I got on my phone and gave them a call their off on weekends & I left them a vmail & what did I get back you ask? a phone call that rectified the problem immediately especially on their day off... to Nate@iND
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02-07-2009, 09:21 PM | #27 |
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My new Version II diffuser from Vorsteiner and IND had a small scratch similar to the one in the picture. It really didn't bother me, but I have never been a huge Vorsteiner quality fanboi. You are really just paying for a name. I will definitely be going replica for the front lip. My issue is when I get a new part I don't want to send it back for a small mistake. You can kind of see the scratch in the center of this shot:
I don't blame IND, and it was wrapped in tons of bubble wrap, so i am sure it is a result of the manufacturing process. I'm thinking some scratch removal compound and a Porter Cable might get it out. Does anyone know if the Vorsteiner pieces are clear coated or just gel coated? I have some gel coat wax as well.
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02-08-2009, 01:14 AM | #28 |
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So VRS will replace your diffuser based on the condition that you remove your review? What is up with that? If their product came defective, it should be documented; what is wrong with documenting the facts?
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02-08-2009, 08:09 PM | #31 |
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I REALLY wanna know what made you change your mind and take the images out of the thread.
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02-09-2009, 07:18 AM | #32 |
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the images are still there just further down
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02-13-2009, 01:05 PM | #33 |
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UPDATE:
Got my new piece today and it is in excellent condition ! Simon and Gary from RennSpec helped me a lot with that issue and i want to thank you guys for doing that. |
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02-16-2009, 03:37 PM | #34 |
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02-27-2009, 06:51 AM | #35 |
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I just got mine back..IND did superb job on shipping, but Vorsteiner is a nono..
I found a very thin layer for clear coat chip...and its noticeable under light as well as touching it... even though it doesn't really kill the look of it, but I'm alittle upset to the premium I paid shipped all the way to Hong Kong..and found that mine has issue on the coating..
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02-27-2009, 11:48 AM | #36 | |
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Please feel free to contact us directly and we would be glad to replace this item for you at no charge if it is a manufacturing defect. You may reach us at info@vorsteiner.com or 800-601-7615. Best Regards, Cecilia Hahn VORSTEINER [Perfection Redefined: Exclusive Vehicle Tuning ] tel: 800.601.7615 tel: 714.974.4300 fax: 714.974.4315 web: www.vorsteiner.com Last edited by Vorsteiner; 02-27-2009 at 02:28 PM.. |
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02-27-2009, 12:23 PM | #37 | |
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Thanks for the support Cecilia! Vorsteiner always takes care of us and our customers
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02-27-2009, 02:07 PM | #38 | |
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02-27-2009, 02:17 PM | #39 | |
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From the images you posted it appears you need to lower adjustment of the boot lid by a few mm. We do not have records of you contacting us on this issue. If this was not addressed please feel free to contact us today and we will work on an immediate solution for you. Thank you. Best Regards, |
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02-27-2009, 02:46 PM | #40 | |
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02-27-2009, 02:53 PM | #41 | |
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We sent you a PM so that we may contact you on your issue. Please feel free to call us directly as well. VORSTEINER [Perfection Redefined: Exclusive Vehicle Tuning ] tel: 800.601.7615 tel: 714.974.4300 fax: 714.974.4315 web: www.vorsteiner.com |
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02-27-2009, 04:33 PM | #42 | |
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02-27-2009, 04:53 PM | #44 |
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Vorsteiner Customer Service is top notch, I can votch for that!
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