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05-13-2010, 01:09 PM | #1 |
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Recommendations for service advisor at Classic BMW?
*Forgive me for the rant*
I've about had it with my current service advisor at Classic. I had heard nothing but good things about Pat Arnold so I started using him when I got my M. The last two service appointments have been a letdown. Both times now I have made my appointment with him and when I get there he is seeing someone else. He always then pawns me off to another service guy. This would be fine but he never makes a point to come talk to me. So I end up checking out and leaving and never say more than 2 words to the guy... The straw that broke the camels back today was that I clearly told the techs not to wash my car. [Note: my car has never been washed except by hand. Even on delivery of my vehicle it was not washed...] Sure enough the car comes out covered in waterspots washed using who knows what.... ** I have had bimmers my whole life and always enjoyed building up a relationship with my service advisor. Does anyone have any recommendations on a good SA to use at Classic BMW in Plano? One that is well informed (not a bull shitter), friendly to possible mods, and just friendly in nature?
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05-13-2010, 06:53 PM | #2 |
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Sorry for your bad experience. I'd recommend Chuong Nguyen or Anselm Ball. Both are great guys and are very good SAs. They're pretty mod friendly too.
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05-13-2010, 08:39 PM | #3 |
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Classic sucks all around. Go to a better stealership. I've never had a good experience at Classic.
A little off topic: When I went to buy my M3, Herve called me a "bozo off the street driving an F250 (it was in fact a GMC) who couldn't pay for the car." Randy the SM, blew me off when I brought this to his attention. So, I paid cash at BMW of Dallas instead. |
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05-13-2010, 11:06 PM | #4 |
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Drives: 2008 E92 M3
Join Date: May 2007
Location: Dallas, TX
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I've always been satisfied at Classic BMW. My bad experience(s) have been at BMW of Dallas.
My Service Advisor is David Adame. You can reach him at dadame@classicbmw.com. He's good.
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06-05-2010, 04:17 AM | #6 |
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Drives: E70 X5 M
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Wow, sorry to hear that. I, too have never had a bad experience w/Pat Arnold. In fact, the 1st week I had the M & had an issue, he took care of it promptly as well as gave me a very generous gift cert. to a local restaurant for my troubles.
- Jimmy
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06-09-2010, 11:48 PM | #8 |
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Drives: 2008 E92 M3
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Do you know him personally? He hasn't returned two of my e-mails (almost two weeks now).
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