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08-06-2009, 06:21 PM | #45 |
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Are they even larger? The vents look exactly the same size as stock, plus they use the factory ducting.
Last edited by nd54; 08-06-2009 at 08:36 PM.. |
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08-09-2009, 11:24 AM | #48 | |
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+1 |
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08-09-2009, 11:48 AM | #49 |
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where can I get that lip!
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08-09-2009, 01:46 PM | #50 |
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Nick's posts contain more bullsh*t than a beef farm.
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08-10-2009, 11:14 AM | #51 |
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Not sure what leads you to believe that, as we make a point to always give the most relevant information we have available. After 6 years in the industry and tens of thousands of customers served, it concerns us very much to hear that we are losing the confidence of some customers. Please take a moment to contact me directly to discuss your concerns, as we very much value your opinions (all of you). Jon@JleviSW.com 1.888.JLEVISW x 7 Aim: Jlevi SW Thank you in advance for your time. JL |
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08-10-2009, 12:15 PM | #52 | |
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Just b/c you've been in the "industry" for 6 yrs and have sold lots of product does not automatically qualify you as a good, informed, truthful vendor. I literally live minutes from your facility and would rather buy someting from across the country and pay shipping than do business with you. This is because I simply do not trust you as a vendor. Do not PM me about this as I will not respond. You can have this discussion..if you dare...in front of all the other memebrs of this forum. Peace
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08-10-2009, 04:10 PM | #55 | |
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So, if you agree to be civil (as I most certainly do), I have nothing to hide and would welcome your inputs - be it in public or private. Maybe I will learn something. JL |
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08-10-2009, 04:12 PM | #56 |
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drft92 - Please chime in wherever you see fit. We're all grown-ups here. Let's put on our big boy undies and come to a resolution here so we can continue serving this community - you included - to the best of our ability. If I come to learn that either of you just wanted to rant and are unwilling to give me and my staff an opportunity to make things right, I will be very disappointed. I am opening our company up entirely to your criticisms.
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08-10-2009, 07:04 PM | #57 | |
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Ok I'll put on my "big boy undies" by starting a new thread in the vendor comments/review/ feedback forum. I have a full schedule this week but will do my best to gather all the details and post them in a proper fashion. Jon you feel the need to resolve the issue which is great however it should have been handled when the incident occured. My honest opinion is that this is a damage control issue for Jlevi, not a customer resolution issue. Meaning that if I would have called you directly, the issue would not have even been entertained but now that it's on a public forum you and or your company feel the need to show forum members that your all about customer sevice(which is far from true). As I stated I will do my best to start a thread about my experience with Jlevi. Also please don't think for one minute that I am trying to get anything out of yourself or your organazation, I just want to make others aware of my experience. Ash Last edited by drft92; 08-10-2009 at 08:59 PM.. |
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08-10-2009, 07:21 PM | #58 | |
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08-10-2009, 07:22 PM | #59 | |
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You are entitled to think that, however Nick was most likely acting under our T&Cs, or possible misunderstood the situation. Often times we get a return back and have incomplete info - we think the customer has attempted to install and return, but in reality, he is having some little problem, and if the information isn't there, we make the mistake of going to charge restocking. I have a feeling this may have been a miscommunication/misunderstanding, and I want it sorted out. Or hey, maybe we did mistreat you. If that's the case, I DEFINITELY want to know about it. We as a company are constantly growing, evolving, and improving. You wouldn't believe it, but we didn't allow people to place deposits for exchanges until one day, someone told us "hey, guys, I know you need the part back, and I know a lot of customers probably don't return the part once they get their new stuff, but I do not want to take apart my headlight twice, so I need you to deal with this somehow." We can only improve so much on our own, after that, it's just a matter of making mistakes and hoping that customers will be patient enough to say "hey, you know, when I ordered from XYZ.com, they did it this way, and I think that's better than how you guys do it." We can't always promise we'll make the change, but we CAN promise that we'll ALWAYS consider your feedback. On that note, could you please also fill out our customer satisfaction survey, if you have time? That is one of the ways we constantly try to improve, and it helps us a lot if upset customers input their grievances. I know you're busy, but it would mean a lot to me. Regards JL |
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08-10-2009, 07:40 PM | #61 |
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08-11-2009, 12:11 PM | #62 |
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Kan- Drft - Did either of you stop to think about how maybe NO ONE frickin CARES!?
No one cares that Jlevi bummed you out. No one cares you got screwed, EVEN if you did! In fact, I'm willing to bet that before you opened your traps every single person came to this particular thread to read about the bumper. Gee...imagine that... "But, but the customer NEEDS to know about-"- No. They dont. No one needs to hear your story, except for the sheer entertainment of watching a vendor/customer showdown. In fact, the only person who seems remotely interested in what your story actually entails is the VENDOR! Cry on someone elses shoulder, we're here to read about new cosmetic/visual modifications for our E9* M3, not your Made for Tv movie script about being jilted on your matte black grills. Spare us your innane bile. /armageddon oh um jk?
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