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02-15-2013, 09:45 AM | #1 |
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Engine Malfunction ! Dealer Blames aftermarket Alarm/radar
I am shocked that it comes to this...
a 90day old e93 M3. I had aftermarket Alarm and Radar protection installed from a Professional Location. All fine about 3 weeks later (2 days ago) my Engine showed a Engine Malfunction Message. Went to the Dealer ... Dealer says it could be because of the Aftermarket install... And that there is possible no more warranty protection because of it... I cant belive it. Now they dont knwo what causes it and how to fix it. I Called the Aftermarket installer and they say they get that a lot that Dealers blame outside companies. The funny thing is the aftermarket installers do work for other BMW dealerships. They install Radars for them also. Just not for this specific Dealer. Now i am stuck in the middle of this Blame Shifting game. How do you tackle this mess... i am not sure... any thoughts...
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02-15-2013, 09:47 AM | #2 | |
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02-15-2013, 09:50 AM | #3 | |
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02-15-2013, 09:53 AM | #4 | |
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Sounds like finding another more reputable dealer is in order. |
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02-15-2013, 09:59 AM | #5 | |
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They seem to investigate. I do know that my Smart Top Module and my Alarm Module as well as the Rear Camera Module all talk to the Can Bus somehow... But i can not imagine that they are to blame as the same stuff was installed on my 335i last year and there where never issues like that with it.
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02-15-2013, 10:01 AM | #6 | |
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At this point it sounds like you just have to await the outcome. |
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02-15-2013, 10:03 AM | #7 |
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Try a different dealer. I would say in your case try the dealer that uses the company who installed your aftermarket pieces. Like the above poster stated they cannot void your warranty until the problem in question is proven to have been caused directly by installation or work done aftermarket that diminished the integrity of bmws engineering. Im sure a different dealer will service the car no problem.
Worst case scenario somehow it is due to the aftermarket installation. Which I feel is highly unlikely but I have seen crazier things. I think its best to deal with the situation at the dealer who does business with the aftermarket shop. Just my 2 cents
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02-15-2013, 10:10 AM | #8 | |
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I guess maybe worth paying for if that will fix the issue with the Warranty/ blaming game.
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02-15-2013, 10:11 AM | #9 |
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Well you will have more issues if you decide that now since they've already performed work and replaced parts. At this point you are stuck with this dealer.
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02-15-2013, 10:38 AM | #10 | |
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If I was in the OP's dilemma I would go in my car and press the sos button try and get a free tow to the dealer who does business with his aftermarket shop and play dumb until further questioned. Never lie just say as little as possible. If they ask tell the truth. Bla bla and see where it unfolds from there. That seems to be his best bet currently.
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02-15-2013, 10:40 AM | #11 | |
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02-15-2013, 10:56 AM | #12 | |
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If nothing else, your car is new enough I'd check out Geico's Mechanical Breakdown insurance. If your car is less than 15 months old/15k miles, you can purchase this insurance (costs me about $72 a year) to not only improve your current warranty, but extend it to 7 years/100k miles. The reviews from customers are there they NEVER try to reneg on a claim (covers EVERYTHING except consumable type items-you know, oil changes, brake jobs, tires, etc.) for only a $250 deductible. I feel MUCH better knowing that I not only have a warranty after the original 4 years, but I also have someone who WILL help even during the warranty should BMW pull its usual tricks. |
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02-15-2013, 10:59 AM | #13 |
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The record is in the computer system which every BMW service dept will see once they search by vin. I'd say he's stuck with the dealer who seems to be trying to help him.
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02-15-2013, 11:10 AM | #14 | |
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Another scenario would be a failed component. We've had numerous headaches with the reverse camera modules sourced from Korea, just removed another that was causing all sorts of CAN errors after time, and eventually - failing. Start by removing the aftermarket components one at a time to see if the errors clear up.
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02-15-2013, 11:54 AM | #15 | |
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Yeah and then lets say it wasnt that ... then who pays to put that all back in ? Also i forgot to turn of the SMartop Module to stealth mode. I offered it to the dealership to turn it off... ... but they said not thats fine. Now i cant event turn it off as the car has no Power
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02-15-2013, 12:23 PM | #16 | |
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This is all part of the troubleshooting process. What was the last item installed before the issues began? Likely that will be the culprit. It may not even be a device issue, but a compatibility issue between two devices. Devices need to be completely disconnected in troubleshooting, not in stealth mode - starting with the last device installed and working backward.
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02-15-2013, 02:23 PM | #17 |
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sounds like the vendors here are recommending a good approach. Strong-arming the dealer to say you guys do it unless you can prove cause-and-affect is the wrong approach. They'll just tell you to go F* yourself.
You should work with the strategy of removing each aftermarket component in the troubleshooting process and work with the dealer on this. I'm sure they're happy to help, but you gotta meet them halfway. with all aftermarket components, needless to say, you gotta pay to play. These are the risks involved. Some more riskier than others. Good luck. |
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02-15-2013, 02:25 PM | #18 | |
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Diognostic cods keep telling about Misfireing on all (most) cylinders (orsome like that) They stopped working on it as they saw aftermarket stuff installed ... I never had any engine tuneup or so done... so i never messed with the engine or its coils....
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02-15-2013, 02:41 PM | #19 | |
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02-15-2013, 02:43 PM | #20 |
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Not really at this point because of the shortage .. they stopped touching the car and point at the aftermarket installs... Seems thing are at a standstill.
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02-15-2013, 02:51 PM | #21 |
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Proper follow-through procedures were listed already, it's up to you what steps are taken from this point forward.
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02-15-2013, 03:04 PM | #22 |
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can you be more specific as to the "Engine malfunction"?
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