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03-20-2012, 09:01 PM | #133 |
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Ok, well I work in CPU and system design , and I'm definitely not giving Dell too much credit. Maybe for their el cheap consumer boxes, they don't do such a great job, but for their server machines (equivalent to a "track" wheel, ne?), you bet your ass they compare components from different vendors, stress test the parts, and do quality control.
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03-20-2012, 09:02 PM | #134 | |
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I just ask how they wanted to handle it. ok if they didn't want to pay for the replacement parts just tell me ! I'm down. if they say they want to replace then replace in the time frame they promised. or ADV say they will replace and say 3 weeks then it really happens in 6 months is that also OK? because its over warranty right?
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03-20-2012, 09:05 PM | #135 | ||
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Either way, anyone doing large scale manufacturing should be fanatical about second sourcing their components. If one of your component manufacturers has a delay/disaster/etc., you don't want that to take you down too. Quote:
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03-20-2012, 09:06 PM | #136 |
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I really liked the wheel designs ADV.1 was coming out with. It's a shame to see stuff like this and it seems like its becoming more frequent.
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03-20-2012, 09:10 PM | #137 | |
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I always have a back supplier to my supply chain
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03-20-2012, 09:11 PM | #138 |
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yes beautiful design wheels for sure
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03-20-2012, 09:14 PM | #139 |
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Well it's clear to me that the OP and ADV won't come to an agreement
ADV What's the time limit for waiting for the parts to arrive? I mean if it takes 3 more weeks, is he just supposed to wait?
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03-20-2012, 09:15 PM | #140 |
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Problem with having a second supplier of parts, there really isn't anyone else that supplies hoops for wheels. Triangle is making a KILLING! Also, the engineering file is built for Triangle hoops; not all hoops are the same where you can simple swap them with another company.
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03-20-2012, 09:18 PM | #141 | |
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03-20-2012, 09:19 PM | #142 |
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I'm saying I can't trust the OP 100% nor ADV
I'm saying if the Op is bitching its taking this long from a US parts supplier Imagine what he'd do if it was being shipped from abroad as well
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03-20-2012, 09:21 PM | #143 | |
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they say any day now! so I guess its just a matter of waiting.... but I guess since they are warranty it they can take as long as they want. maybe they will say something came up and its going to take even longer right now for me its just a waiting game
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03-20-2012, 09:24 PM | #144 | |
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but I really hope you don't get caught up in a situation like this and something really bad happens! maybe you will change your level of thought and patience. hey who know when your in a difficult situation
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03-20-2012, 09:25 PM | #145 |
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And another reason why OEM wheels cost so much
There's no headache with OEM wheels You're not worried they will crack
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03-20-2012, 09:28 PM | #146 |
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I guess so
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03-20-2012, 09:37 PM | #147 | |
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And I do sympathize with your situation And I do understand the situation of ADV as well But I think at this stage they need to set a deadline If by X date we don't have the wheel, we'll offer you Y I just feel this thread has turned into a witch hunt And I don't think it's fair to totally ruin a companies reputation for what they claim is a small number of defects any more than I think it's mean to say BMWs reputation stinks because one of their suppliers sent them some below par parts. I hope they either get you the part soon, or offer something else.
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03-20-2012, 09:41 PM | #148 | |
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I just don't know when ADV mentions defected raw material does that only concern 22'' or from all of their range of wheels. I hope not
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03-20-2012, 10:36 PM | #149 | |
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03-20-2012, 10:41 PM | #150 | |
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Honestly, the whole computer comparison is totally off IMO. Wheel failures should be a tiny tiny percentage of total sales. Computer hardware failure rates are much larger. Also, bad batches of hard drives happen all the time, and they can cause massive data loss. Same issue there with suppliers, and a lot of times they are not weeded out before they hit the customer. Likewise, companies know about the failures all the time, and do nothing because it can be more cost effective to let them fail and swap them out over time than invest to swap them all out. ...and the equipment I work on makes Dell anything look like toys. |
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03-20-2012, 10:47 PM | #151 | |
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You can't have it both ways. You want a custom, brand new design, custom finish, offsets, blah blah. Try getting that from BBS, Work, Volk, etc. You are going to be waiting forever. Not to mention that basically none of these companies have fitments for SUVs in any appealing sizes. ...and if you do damage a special order big boy wheel, you will be waiting a hell of a lot longer than 3-5 weeks to get a replacement. People just need to be realistic about the pros and cons of these kind of wheels. All that being said, over-communication is the best form of customer service. So if they didn't set expectations properly, or apologize profusely and explain the failure, then that is a big problem. |
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03-20-2012, 10:50 PM | #152 |
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03-20-2012, 11:00 PM | #153 | |
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Honestly, I understand the passion and pride that leads vendors to want to go back and forth, but it is totally destructive. In addition, and I won't name names, but there are people that have a personal agenda here against ADV.1 and it is totally obvious. The best thing is to resolve this directly with Eugene and his customer, shake hands (virtually), and then post a response and untrack the thread. At least, that is my take. Fortunately, I've never had to deal with people posting about the products I support on web boards - not an easy situation! |
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03-20-2012, 11:32 PM | #154 |
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Honestly I am surprised no one has touched on 3-piece design vs monoblock...
ANY 3piece design is gonna be subject to more chances of failure..fastners hubs etc.. If a more resilient wheel is what one is after than a monoblock design seems better suited ..even if they are not as "pretty" as 3piece wheels |
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