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02-13-2012, 08:13 PM | #45 |
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I don't give a sh*t who is to blame for the accident, or who is supposed to pay. You paid a business for a certain level of service/repair. If they don't repair it correctly, they failed to uphold their side of the bargain. You paid them after all.
Go back and get as many pictures of the substandard work as possible. Go show them to the other body shop that you trust. If they are willing to back you up (go to court), go down and file in small claims court for the money it's going to cost you to get it back to the original shape it was before the accident, and anything else you can prove (additional rental car costs, trip delays, anything tangible etc.). Worrying about insurance companies? It's too late now. It's time to deal with things as they are now, not talk about some hypothetical dream world. Sean Last edited by ImSW1; 02-13-2012 at 08:17 PM.. Reason: Spelling |
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02-13-2012, 09:55 PM | #46 | |
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Result of this E Mail ? The Manager agreed to my terms 100% including the refund and send me an invoice with the check request. Also, if you want to help solve "World Hunger" sell your fucking M3 buy a Nissan Versa and donate the difference to feedthechildren.org , OK Sultan_of_Stupidity ?
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02-13-2012, 10:12 PM | #47 | |
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I am sorry to hear about the problems you encountered and would appreciate a chance to make it up to you. Please let me know when you can bring the vehicle in for us to do over,I will follow the repairs from start to finish. I will also get you the rental difference returned to you .The check will be mailed out to you from our main office. While your car is in for the do over ,I will call enterprise and supply you with a rental.We will go over the car together when you drop it off and When you pick it up.All I am asking is for a chance to make things right. Thank you Ed C
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02-13-2012, 10:14 PM | #48 | |
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02-13-2012, 10:29 PM | #49 |
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seems like everyone is bashing the OP for not being respectful or some BS. IMO the OP is completely right in his own way, id be pissed as F*ck and to have to postpone my trip for something that was promised to be done, thats ridiculous. Yea its not the worst thing in the world but i can feel the frustration, especially with dealers and their con artists SA's. My advice just hang on and hopefully things will get sorted out just A PITA.
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02-13-2012, 11:16 PM | #50 | |
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"I am sorry to hear about the problems you encountered and would appreciate a chance to make it up to you. Please let me know when you can bring the vehicle in for us to do over,I will follow the repairs from start to finish. I will also get you the rental difference returned to you .The check will be mailed out to you from our main office. While your car is in for the do over ,I will call enterprise and supply you with a rental.We will go over the car together when you drop it off and When you pick it up.All I am asking is for a chance to make things right" Thank you Ed C
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02-14-2012, 01:35 AM | #52 | |
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02-14-2012, 10:58 AM | #53 | |
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YAWN... I hope you know more about cars then you do about legal matters. They wouldn't have a leg to stand on (Legally speaking) if they DARED to "throw me out" Get back to me when you grow the fuck up and find that solution for world hunger.
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02-14-2012, 08:05 PM | #54 |
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Why U mad? R U now upset you didn't go do your homework before using a shop? Just for the sake of argument what was your "regular" shop. You sound like a service oriented person being in the restaurant business. Would you go eat at a place with a history of complaints? Don't get me wrong, I get pissed with shoddy work as well, but I also take some of the responsibility for putting work in competent hands.
http://www.consumeraffairs.com/autom..._freeport.html http://www.cardealerreviews.org/?p=31196 http://www.bbb.org/NYC/Business-Revi...04/complaints/ http://www.edmunds.com/dealerships/N...ce-170043.html http://www.yelp.com/biz/bmw-hassel-freeport-2 |
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02-15-2012, 12:58 AM | #55 | |
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02-15-2012, 01:21 AM | #56 | |
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You don't always have to use insurance - people are capable of working things out, but you better have a shop you really trust. I would never "take a chance" on a new shop without seeing some of their work first hand. Sucks OP - hope you get it figured out. |
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02-15-2012, 01:23 AM | #57 | |
4th down; 4th quarter? Renegade.
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02-16-2012, 09:54 AM | #58 |
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He doesn't have a shop. He was speaking hypothetically. And if he did it wouldn't be in business long I can assure you.
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02-16-2012, 09:56 AM | #59 | |
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03-22-2012, 10:19 AM | #60 |
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I wouldn't have paid the body shop until the job is 100% finished and all my rental fees were taken cared of (if thats what they promised). At that point, you don't have to say nothing. They don't have the money, someones going to pay and if the owner figures out how this jobs been handled (we're assuming they care about their customers here) someone will get fired.
As far as everyones comment on your temperament, I would have been super pissed too especially if I let them know in advance that I HAD to leave on a business trip. By no means am I saying that I am a saint here but if they are pushing the completetion date back day by day, this tells you something. Somehow if there was a tiny blemish in the paint somewhere or on the last day the clear coat didn't cure perfectly and they wanted to do it over, there's really no excuse but I can understand and allow them to fix the problem without being upset. This isn't the case here. Its simple, do whats asked and there will be no problems but if you don't, you better be able to deal with a very upset customer.
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03-22-2012, 10:35 AM | #61 |
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Hassell sales dept is amazing. The service dept blows and so does their body shop. I don't see any need in hiding employee names when work is shoddy. Adam bienstocks only task is damage control when his service dept fucks up, and they always do. I wouldn't even go there for an oil change (seriously). I think you handled the situation well because if you didn't verbally kick people's asses, they would continue to jerk you around. Out of the 6 BMWs I've owned, they have damaged 3. Sometimes I think they get their employees from the Home depot parking lot.
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03-22-2012, 11:33 AM | #62 |
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2 points to make:
1. No monies until job is complete. And by complete I mean done right. 2. Pics or it didn't happen. Best of luck sir. Enjoy the sunny Florida weather. |
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03-22-2012, 11:52 AM | #63 | |
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I just don't get the mentality of some posters on here at times. If I have to sweet talk someone into doing the *right thing*, then it isn't even worth having the conversation. If proper customer service isn't self-evident, then there is almost nothing you can say that will make it so for that individual. That's just the reality of things unfortunately...in 99% of cases, people either get it or they don't. |
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