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07-06-2016, 07:32 PM | #23 | |
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years later i reached out to him and he responded back to me very quickly and mind you it was a question that would not lead to additional revenue. i think this speaks volumes to what they think the idea of customer service is. side note; i think Patryk handled this situation pretty damn well. |
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03-10-2017, 06:09 PM | #24 | |
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Drives: Portimao Blue 2022 M240iXdrive
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Location: San Antonio, Texas
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08-31-2018, 06:18 PM | #25 |
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I got Sirius coding from them and it crashed hard!
Yes, I got it when I got my 428 and it all went well at first. I did the coding session and it was easy and I was activated. 3 months later satellite disappeared from my radio menu. I contacted them and they told me I must have gone to a dealer and it got deactivated.
I told them I never ever have visited a BMW dealer. I bought it from a Lexus dealer. They told me it would cost me another $75 for a recoding and they've never seen this problem before. Grudgingly I paid and did another coding session where the guy IM'd me that it was OK all along and I must not know how to get to the satellite menu... Well, in this car all you have to do is open the Radio menu and Satellite is supposed to be there so you can get in and activate. My recode didn't work. I still don't have the Satellite in any of my menus and I've been told that I am essentially ignorant by their tech. Guess what? I'm into them for over $400 and I don't have Satellite and I guarantee you that they'll tell me that "this is never happened before." Well it did happen, I paid yet more money that I should never have had to pay and I got nothing but an insult from a tech.. Stay away! Stay very far away! These guys will not care if their job doesn't work. They already have your $$$ and you're not getting it back when their job screws up. Jackass said I never had a problem and I just didn't know how to get to the menu on a car I'm totally familiar with. Never pay these guys a dime! Just don't do it. That is all. Now I'm going to go back and see how much they want to do it a third time because they have shown no interest in standing behind their product. Oh by the way Bimmertech, you may PM me if you have any intention of taking care of a customer who paid you a ton of money. Or you can just chill in Iceland buying some ale on my money. I really expect no response, but I had to try. |
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