Dallas Service Advisor Recommendations

OneMmmm · 05-08-2015, 06:44 PM

I just found out today that Michael Fraser @ BMW of Dallas has moved to San Diego. Very bummed about this, as he was the best SA I've worked with.

Wondering if anyone around DFW can chime in and recommend another local service advisor.

If you've got time, please share reasons for your recommendation. Much appreciated!

MasterP · 05-09-2015, 12:18 PM

Rick Thiebaud. BMW of Dallas.

Fraser was my guy also, but Rick has most of Fraser's clients now. The same team of Techs.

OneMmmm · 05-09-2015, 01:12 PM

Quote:

Originally Posted by TrakBch

Rick Thiebaud. BMW of Dallas.

Fraser was my guy also, but Rick has most of Fraser's clients now. The same team of Techs.

Thanks. Rick is whom I was referred to after trying to set something up with Michael.

Has you done any services or had warranty claims with him yet?

glockz · 05-13-2015, 09:57 AM

I'm working with Rick on couple service items today. I'll let you guys know how it goes.

OneMmmm · 05-13-2015, 10:13 AM

Quote:

Originally Posted by glockz

I'm working with Rick on couple service items today. I'll let you guys know how it goes.

Awesome. Looking forward to seeing what you report back. Thanks!

OneMmmm · 05-15-2015, 10:25 PM

Quote:

Originally Posted by glockz

I'm working with Rick on couple service items today. I'll let you guys know how it goes.

Any updates on working with Rick? Much appreciated.

MasterP · 05-18-2015, 06:24 PM

I just got new rear brakes on my F80 under warranty. Went in for Rear brake Judder.

Had a similar issue on the Front brakes 800 miles prior. Car has 5700 miles total.

MY F80 has DP's and JB4. No issues.

Easy as pie experience as usual. Only negative is BMW of Dallas got rid of their interesting loaners so most are 320i's.

OneMmmm · 05-18-2015, 10:55 PM

Thanks for the update. Also just saw your garage list...

Quote:

Originally Posted by TrakBch

I just got new rear brakes on my F80 under warranty. Went in for Rear brake Judder.

Had a similar issue on the Front brakes 800 miles prior. Car has 5700 miles total.

MY F80 has DP's and JB4. No issues.

Easy as pie experience as usual. Only negative is BMW of Dallas got rid of their interesting loaners so most are 320i's.

newton976 · 06-12-2015, 06:30 PM

I just had a great experience with Rick Thiebaud BMW of Dallas. I had some warranty work done and was thoroughly impressed with Rick.

OneMmmm · 06-12-2015, 10:49 PM

Quote:

Originally Posted by newton976

I just had a great experience with Rick Thiebaud BMW of Dallas. I had some warranty work done and was thoroughly impressed with Rick.

I gave him a call a few weeks back to inquire about a service. Left a VM and never heard back.

Hoping he didn't intentionally ignore the inquiry. Will have to give him one more shot based on feedback here. Glad you had a good experience!

glockz · 06-22-2015, 11:46 AM

Quote:

Originally Posted by glockz

I'm working with Rick on couple service items today. I'll let you guys know how it goes.

Just a quick update on my experience. While Rick is a nice guy and took care of everything I needed the communication as well as follow up can be slow. He's not good about returning calls or emails but if you get in contact with him he addresses what is needed.

dbyrd · 06-23-2015, 09:31 AM

Nicole Ellender at Classic in Plano is great. She's extremely responsive, and she has a 1M with an M2 on order.

For most other work, I travel all the way to Ft. Worth to Texas Track Works - ask for Forrest. They've been able to diagnose issues that the dealer and other reputable shops haven't. They've saved me tons and are very affordable. I totally trust these guys.

OneMmmm · 06-23-2015, 10:31 PM

Quote:

Originally Posted by dbyrd

Nicole Ellender at Classic in Plano is great. She's extremely responsive, and she has a 1M with an M2 on order.

For most other work, I travel all the way to Ft. Worth to Texas Track Works - ask for Forrest. They've been able to diagnose issues that the dealer and other reputable shops haven't. They've saved me tons and are very affordable. I totally trust these guys.

Great input. Thanks for the info.

K-M3 · 08-13-2015, 11:58 AM

called BMW of Dallas. cars due for its 45K service.

apparently rick thiebaud doesn't work there anymore. Anyone know the direct line to Michael fik or an easier way to get in touch with him?? he comes highly recommended too. called their main line and left a message for him. awaiting a call back.

classic BMW is closer to where I am but have not had a good experience there. the 2 SAs that I have worked with in the past appeared pretty clueless and they almost did an oil change (out of pocket since it was low mileage is what they called since it was not due yet when they read the fob - which I didn't mind) with one of their LL-1 oils instead of the new shell 10W60. Had to ask them to show me the bottle of whats going in when they swapped it after I pointed out the incorrect weight. plus I have had another bad experience which is in another thread on here.

OneMmmm · 08-13-2015, 12:13 PM

Quote:

Originally Posted by K-M3

called BMW of Dallas. cars due for its 45K service.

apparently rick thiebaud doesn't work there anymore. Anyone know the direct line to Michael fik or an easier way to get in touch with him?? he comes highly recommended too. called their main line and left a message for him. awaiting a call back.

classic BMW is closer to where I am but have not had a good experience there. the 2 SAs that I have worked with in the past appeared pretty clueless and they almost did an oil change (out of pocket since it was low mileage is what they called since it was not due yet when they read the fob - which I didn't mind) with one of their LL-1 oils instead of the new shell 10W60. Had to ask them to show me the bottle of whats going in when they swapped it after I pointed out the incorrect weight. plus I have had another bad experience which is in another thread on here.

Just picked my car up last week and had Fik work on it. Ask for Kayla as your SA.

K-M3 · 08-13-2015, 01:16 PM

Quote:

Originally Posted by OneMmmm

Just picked my car up last week and had Fik work on it. Ask for Kayla as your SA.

so is Fik the SA or the tech?? I think Kayla is who they directed me too. That's who I have a VM with...

OneMmmm · 08-13-2015, 01:29 PM

Quote:

Originally Posted by K-M3

Quote:

Originally Posted by OneMmmm

Just picked my car up last week and had Fik work on it. Ask for Kayla as your SA.

so is Fik the SA or the tech?? I think Kayla is who they directed me too. That's who I have a VM with...

Fik is the tech, and you've heard correctly. he's awesome!

K-M3 · 08-13-2015, 03:49 PM

allrite!! got it.... will give them a call back if I don't hear back from them today. Thanks a ton for the input!!

Fikster · 08-17-2015, 07:39 PM

Quote:

Originally Posted by K-M3

allrite!! got it.... will give them a call back if I don't hear back from them today. Thanks a ton for the input!!

Has anyone made contact with you yet? If not, let me know... We'll be in touch shortly.

-M. Fik

Fikster · 08-17-2015, 07:40 PM

Also, thank you for the kind words from the everyone here. My work is my passion!

K-M3 · 08-17-2015, 09:25 PM

Quote:

Originally Posted by Fikster

Quote:

Originally Posted by K-M3

allrite!! got it.... will give them a call back if I don't hear back from them today. Thanks a ton for the input!!

Has anyone made contact with you yet? If not, let me know... We'll be in touch shortly.

-M. Fik

Hi Michael!! Yes .... Kayla called me back and I am scheduled to drop my car off at yalls place on Friday - August 28th around 5 pm . Will be meeting her ... Hope to see you when I am there

K-M3 · 08-29-2015, 10:49 AM

Quote:

Originally Posted by Fikster

Also, thank you for the kind words from the everyone here. My work is my passion!

Thanks for all your help man yesterday !! Sent u a PM

05-08-2015, 06:44 PM	#1
OneMmmm Lieutenant 137 Rep 561 Posts Drives: E92 M3 Join Date: Jul 2011 Location: Southwest iTrader: (0)	Dallas Service Advisor Recommendations I just found out today that Michael Fraser @ BMW of Dallas has moved to San Diego. Very bummed about this, as he was the best SA I've worked with. Wondering if anyone around DFW can chime in and recommend another local service advisor. If you've got time, please share reasons for your recommendation. Much appreciated!
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05-09-2015, 12:18 PM	#2
MasterP Colonel 733 Rep 2,340 Posts Drives: All the M's Join Date: Aug 2012 Location: Where do you want me? iTrader: (8)	Rick Thiebaud. BMW of Dallas. Fraser was my guy also, but Rick has most of Fraser's clients now. The same team of Techs.
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05-13-2015, 09:57 AM	#4
glockz First Lieutenant 24 Rep 304 Posts Drives: 2016 M4 ZCP Join Date: Jul 2005 Location: Plano, TX iTrader: (8)	I'm working with Rick on couple service items today. I'll let you guys know how it goes.
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05-18-2015, 06:24 PM	#7
MasterP Colonel 733 Rep 2,340 Posts Drives: All the M's Join Date: Aug 2012 Location: Where do you want me? iTrader: (8)	I just got new rear brakes on my F80 under warranty. Went in for Rear brake Judder. Had a similar issue on the Front brakes 800 miles prior. Car has 5700 miles total. MY F80 has DP's and JB4. No issues. Easy as pie experience as usual. Only negative is BMW of Dallas got rid of their interesting loaners so most are 320i's.
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06-12-2015, 06:30 PM	#9
newton976 Private 12 Rep 62 Posts Drives: E92 M3 Join Date: Feb 2015 Location: DFW iTrader: (0)	I just had a great experience with Rick Thiebaud BMW of Dallas. I had some warranty work done and was thoroughly impressed with Rick.
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06-23-2015, 09:31 AM	#12
dbyrd DSC Off! 312 Rep 718 Posts Drives: 2012 E92 M3 6MT ZCP Join Date: May 2010 Location: Dallas iTrader: (0)	Nicole Ellender at Classic in Plano is great. She's extremely responsive, and she has a 1M with an M2 on order. For most other work, I travel all the way to Ft. Worth to Texas Track Works - ask for Forrest. They've been able to diagnose issues that the dealer and other reputable shops haven't. They've saved me tons and are very affordable. I totally trust these guys. __________________ MCS 1WNR with 600/900 spring rates / Vorshlag camber plates / Apex ARC-8s with MSI studs / Stoptech Trophy ST-60/ST-40 / Cantrell Motorsports Brake Duct Kit / Cobalt Friction XR1, XR2s or PFC-11 pads / UUC Corsa axle-back with Fabspeed HFC and x-pipe / Schroth Quick Fit Pros / HANS Sport II / AA green filter / Coolshirt with large bag / Aim SoloDL with SmartyCam / CSF Radiator Last edited by dbyrd; 06-23-2015 at 11:52 AM..
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08-13-2015, 11:58 AM	#14
K-M3 Lieutenant 92 Rep 439 Posts Drives: '12 M3 Join Date: Sep 2011 Location: DFW, TX iTrader: (0)	called BMW of Dallas. cars due for its 45K service. apparently rick thiebaud doesn't work there anymore. Anyone know the direct line to Michael fik or an easier way to get in touch with him?? he comes highly recommended too. called their main line and left a message for him. awaiting a call back. classic BMW is closer to where I am but have not had a good experience there. the 2 SAs that I have worked with in the past appeared pretty clueless and they almost did an oil change (out of pocket since it was low mileage is what they called since it was not due yet when they read the fob - which I didn't mind) with one of their LL-1 oils instead of the new shell 10W60. Had to ask them to show me the bottle of whats going in when they swapped it after I pointed out the incorrect weight. plus I have had another bad experience which is in another thread on here.
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08-13-2015, 03:49 PM	#18
K-M3 Lieutenant 92 Rep 439 Posts Drives: '12 M3 Join Date: Sep 2011 Location: DFW, TX iTrader: (0)	allrite!! got it.... will give them a call back if I don't hear back from them today. Thanks a ton for the input!!
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08-17-2015, 07:40 PM	#20
Fikster Enlisted Member 5 Rep 35 Posts Drives: E39T,E36/7M,E90M Join Date: Jul 2014 Location: Dallas & Chicago iTrader: (1)	Also, thank you for the kind words from the everyone here. My work is my passion!
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