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View Poll Results: Which Bay Area dealer do you recommend? | |||
BMW of Mountain View | 3 | 15.00% | |
Stevens Creek BMW | 5 | 25.00% | |
Peter Pan BMW | 8 | 40.00% | |
BMW of Fremont | 4 | 20.00% | |
Voters: 20. You may not vote on this poll |
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11-05-2012, 12:37 AM | #1 |
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Bay Area dealer service recommendation
Hi everybody,
I know there are a few threads on this already, but they're getting kind of old and none of them have polls to collect votes. I'm getting close to my 1200 mile service (finally) and I'm trying to figure out which dealer fellow members have had the best experience with. Please vote for one of the listed ones if you've had a good experience there, and feel free to comment with the name of your preferred service advisor. Thanks! |
11-05-2012, 12:44 PM | #3 |
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stay away from Peter Pan bmw. The punctured my door panel in front of me and denied blame. took months for bmwna to settle. on top of that because I got my car at Steve Thomas they were being jerks saying how I should be happy that they would help me when I didn't get the car from them. They take days to call back even to schedule an appointment. Roel Vela I believe was my SA. Just the worst. Outright liars.
I've been to Mountain View once for tire insurance replacement. They scratched my comp wheel. SA said they'd take care of it. Seemed nice enough but I don't have a result for that yet. |
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11-05-2012, 11:24 PM | #4 | |
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It's a little far away from where I am. I only listed the ones I'm actually willing to travel for, but if you've had a really good experience please feel free to recount it here.
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Only three votes so far and it's a three-way tie. There must be more members out there who have an opinion one way or another. Don't be shy! |
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11-06-2012, 07:10 AM | #6 |
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I had my 1200 break-in service done at Peter Pan with Kenny Lew. Took about 2 hours. They had a nice waiting room. They didn't screw up the oil change. They didn't take my M3 out for a 50mile joy ride. It was non-eventful, which is what I wanted it to be. Kenny is a nice guy, drives a 1M, so is a fellow enthusiast.
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11-06-2012, 08:04 AM | #7 | |
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2011.75 E90 AW | DCT | ZCP | ZCV | ZCW | ZP2 | Prem Sound | Moonroof | BMW Apps |
Mods List: Evolve Exhaust | M Perf Steering Wheel | Tint | Lux | Hardwired V1 | KW V3 | Volshlag CP | Brembo BBK | BBS FI | Yokohama AD08 R| Schroth 4 Point Harness | Challenge GT Diffuser | OEM GTS Wing| GTS Lip| I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods... |
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11-06-2012, 08:08 AM | #8 | |
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2011.75 E90 AW | DCT | ZCP | ZCV | ZCW | ZP2 | Prem Sound | Moonroof | BMW Apps |
Mods List: Evolve Exhaust | M Perf Steering Wheel | Tint | Lux | Hardwired V1 | KW V3 | Volshlag CP | Brembo BBK | BBS FI | Yokohama AD08 R| Schroth 4 Point Harness | Challenge GT Diffuser | OEM GTS Wing| GTS Lip| I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods... |
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11-06-2012, 02:22 PM | #9 | |
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We've been customers of Peter Pan for 15years. This is the first time we purchased a bmw at a different dealership. The service manager Brock along with all the other bullshit from this dealership is unbelievable. I live 5 minutes away and will never go back. |
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11-09-2012, 03:53 AM | #11 |
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I've had nothing but great experiences with BMW of Fremont. If you do decide to go, get Nick Lal as your SA and let him know that Marvin referred you. Awesome guy and takes care of you with everything.
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11-09-2012, 12:05 PM | #12 |
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East Bay BMW - John Carter
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11-09-2012, 12:28 PM | #13 |
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Kenny Lew at Peter Pan or Gary Wilson at Mountain View. Both know their shit and will take care of you.
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11-12-2012, 05:36 PM | #14 | ||
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Let me know if you want to go for a weekend drive after your 1200 service. -Ren
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2011.75 E90 AW | DCT | ZCP | ZCV | ZCW | ZP2 | Prem Sound | Moonroof | BMW Apps |
Mods List: Evolve Exhaust | M Perf Steering Wheel | Tint | Lux | Hardwired V1 | KW V3 | Volshlag CP | Brembo BBK | BBS FI | Yokohama AD08 R| Schroth 4 Point Harness | Challenge GT Diffuser | OEM GTS Wing| GTS Lip| I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods... |
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11-13-2012, 03:02 AM | #16 |
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I should probably update this thread. Given that Peter Pan and Stevens Creek are tied in the polls at this time, I took tbone's advice and called the guys at Sonic to get their recommended advisor over at Stevens Creek. They gave me Justin Carlos' name, and I set up a service appointment with him on Friday.
Everything went well and the M3 only had about 10 miles put on it despite the fact that they had some trouble getting the oil sensor to give a reading. Justin sent me home with a quart of oil but the reading today shows it right at full, so I guess they put in the proper amount. He also arranged a brand new 328i coupe to get me around while the M3 was in for service. I'd like to thank everybody who responded to the poll, and please feel free to keep on voting and posting so that future owners find this useful as well. |
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11-17-2014, 04:47 PM | #17 |
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Been a couple years, any updates on recommended service advisors in Bay Area? Looks like Gary Wilson at Mountain View is a service manager now and I don't see Justin Carlos's name listed on the Stevens Creek web site anymore.
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11-17-2014, 05:15 PM | #18 |
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Justin's at Fremont BMW along with Nick Lal
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2011.75 E90 AW | DCT | ZCP | ZCV | ZCW | ZP2 | Prem Sound | Moonroof | BMW Apps |
Mods List: Evolve Exhaust | M Perf Steering Wheel | Tint | Lux | Hardwired V1 | KW V3 | Volshlag CP | Brembo BBK | BBS FI | Yokohama AD08 R| Schroth 4 Point Harness | Challenge GT Diffuser | OEM GTS Wing| GTS Lip| I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods... |
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11-17-2014, 05:34 PM | #20 |
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Both are great guys. Nick has been around longer.
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2011.75 E90 AW | DCT | ZCP | ZCV | ZCW | ZP2 | Prem Sound | Moonroof | BMW Apps |
Mods List: Evolve Exhaust | M Perf Steering Wheel | Tint | Lux | Hardwired V1 | KW V3 | Volshlag CP | Brembo BBK | BBS FI | Yokohama AD08 R| Schroth 4 Point Harness | Challenge GT Diffuser | OEM GTS Wing| GTS Lip| I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods... |
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11-18-2014, 12:19 AM | #21 |
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+1 Kenny at Peter Pan. He's awesome and a huge ///M fan. He has a 1M and an E39 M5. He's always taken care of me above and beyond my expectations.
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