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08-03-2009, 08:51 PM | #1 |
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Service department took my car for a ride
Went to Maranello BMW to do my 2000 km break-in oil change.
Normally i don't pay attention to the mileage. But i saw the service guy scan in my mileage with the key. 2082 km Got out of the dealership on my way home when i noticed the mileage. 2107 km Looks like someone in the service department had fun with my 2009 M3 coupe with DCT or is that the normal test drive range...around 25 km??? |
08-03-2009, 09:03 PM | #2 |
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Did you insert the key on the trip to the dealership or did you use the comfort access?The key reader will only read the milege that was recorded the last time the key was inserted in the slot.
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08-03-2009, 09:06 PM | #3 | |
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Service departments just can't win with certain people. If they do it right, people whine, and they whine when they do it wrong.
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08-03-2009, 09:24 PM | #4 |
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Gearhead999s
Got to admit...this is the first time i have the comfort access option and i love to use it. foosh I certainly didn't expect the Service department to do something this unprofessional....but then again.... |
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08-03-2009, 09:27 PM | #5 |
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I see you're brand new to this board. You do realize that there is no dipstick, and the only way to check the oil is electronically, right?
As I said, it takes 20-30 miles to register after an oil change. However, if that is a problem for you, it is within your rights as a customer to instruct them to not test drive your car to verify service is successful. They will ask you to sign a waiver, relieving them of responsibility, because testing is an important part of most service jobs.
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08-03-2009, 09:27 PM | #6 |
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I think after the service they do a test drive... they usually do a 10-15 mile check to make sure your car does not through lights and that your levels are proper. I think this is correct but i'm not 100%
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08-03-2009, 09:44 PM | #7 |
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What is unprofesional about making sure the work is done properly?I would much prefer to have a few extra kms on the car and the work done properly than to have to go back and get it corrected.
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08-04-2009, 06:41 AM | #8 | |
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Also, when I was pulling wrench for a living, I had a specific route I would use for all my test drives...it was just over 15km long, and allowed me to get onto an inner city highway for short period. This allowed the car to get to a normal operating temp....pretty much essential to check for any leaks, noises etc etc after a service. And as mentioned before, pretty essential for the new M3 as it uses the idiotic electronic dipstick....which wont even attempt to read the oil level until it is up to temp. You can force it to take a reading, but it wont be as accurate as it should. Do they use this same system for the M5/6's as well?? |
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08-04-2009, 07:33 AM | #9 | |
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08-04-2009, 10:05 AM | #11 |
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Then make sure and tell them not to drive your car under any circumstances, as I said above. They won't be able to verify the repair, but you can sign the waiver and accept the consequences of a possible return visit or worse. They'll make a note in your service record, that you refused the test drive part as prescribed by BMW repair protocols for each procedure.
As an aside, I find it amusing that people think technicians are somehow chomping at the bit to get their hands on an M3 for a "joy-ride. It is not an Enzo, it's not that terribly special, and it's not the detail kid they just hired last week doing test drives. The reality is the majority of techs have driven them many times by now, and they'd probably welcome the opportunity to skip the test drive in most cases. I'd highly recommend that you try to find a way to "get over" this phobia you have, or your ownership experience will likely cause you much anxiety.
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08-04-2009, 11:10 AM | #12 |
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Drives: BMW 230i Msport w/LSD
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Garage List 2009 Porsche 911 997.2 [10.00]
2019 Hyundai N (Sold) [10.00] 2013 BMW M3 (Sold) [10.00] 2011 1M Coupe (Sold) [8.78] 2008 E90 M3 (Sold) [8.60] 2007 Z4 Mcpe (Sold) [9.50] 2005 BMW M3 (Sold) [10.00] |
I don't think you have anything to worry about. When you go to pick up your car after the 1200mile service and your back tire and rim look like this, THEN you can go TNT on them. This actually happened to me.
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08-04-2009, 11:28 AM | #14 | |
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Thats what the RR 19" looks like on my wifes 335! |
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08-04-2009, 05:13 PM | #15 |
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Drives: BMW 230i Msport w/LSD
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Garage List 2009 Porsche 911 997.2 [10.00]
2019 Hyundai N (Sold) [10.00] 2013 BMW M3 (Sold) [10.00] 2011 1M Coupe (Sold) [8.78] 2008 E90 M3 (Sold) [8.60] 2007 Z4 Mcpe (Sold) [9.50] 2005 BMW M3 (Sold) [10.00] |
This was done by one of the dealership employees. They were hoping I would just drive off without looking at it. That's why I always do a walk around before I get in and drive off.
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08-04-2009, 05:40 PM | #16 |
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Checking oil.
You don't have to drive it, just let the engine run. Wouldn't it be better to be in the service bay when you find out that the oil is "over max" or too low instead of in this case up to 12 km away ?
What exactly are they "testing" when they drive your car after an oil change ? Irvine BMW damaged my car during service. Took three weeks in the body shop to repair. The likelihood of damaging it would be less if they didn't unnecessarily drive it. I read the SIB on the 1,200 mile service for the DCT and there was no mention of a "test" drive. |
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08-05-2009, 09:24 PM | #17 | |
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There has been many threads of guys picking their cars up after a service and having the car puke oil out of the filter canister on the front, or the oil cap seal gets cut..... |
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08-06-2009, 02:09 PM | #18 |
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Oil
My service tech put in 10 Liters. When I drove away it read ">MAX"
When I went back he told me that the parts guy told him that it takes 10 Liters. I'm in Southern California, so the car warms up pretty quick at idle. Best regards. P.S. Look in the service bays and see how many of the techs are reading SIBs. |
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08-06-2009, 02:22 PM | #19 | |
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2013 MCB M5 | Executive and Driver Package | 20" M rims | B&O System | Planning an exhaust setup 2013 Blk Sapphire M6 | Executive and Driver Package | 20" M rims | B&O System | Planning an exhaust setup Last edited by ecksreturns; 08-07-2009 at 04:54 AM.. |
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08-09-2009, 10:26 AM | #20 |
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Thanks ecksreturns...but got to admit foosh is right.
M3 is nothing special these day...ever since i had one...i've noticed a lot of M3 out there on the road. I'm sure most of them are former 3-series owners like me that enjoy BMW before and try to upgrade to a better class....thinking it would be unique. And i'm sure after i get my first door or hood ding...i would stop caring about the car. |
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