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the BMW survey do nothing. I was contacted by someone at corporate regarding my recent service. Even though I told them I had no complaints, I told them my dealer tried to strong-arm me into filling all positives for the survey.
BMW person told me there's nothing they can do about that, and that I should be honest, but that the dealer will not be contacted. This is all just BS, what's the point of the survey then when you're trying to "sway" opinion?
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