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Originally Posted by 3ToAgree
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Thanks for the link. One takeaway is that while the Dinan Rep makes a good point, that the person you are talking to at the dealer may very well be misinformed, it could very well just be the "why" - "BMW’s agreement with Dinan is no longer in place". The Dinan rep quoted another poster as saying the reason was "dinan refused to cover warranty work for which they were responsible".
So while carefully crafted, the Dinan response could be read as obfuscation of the issue. As someone that is considering purchasing Dinan products, if indeed it is becoming more difficult to find a dealer that will install / honor warranty for these products that is troublesome. Earlier in this thread a couple of folks posted that dealers in Canada were dropping Dinan due to difficulties in getting them to honor warranty work and that is indeed troubling if it's something that is fairly widespread and not isolated to a couple of dealer. As the Dinan rep points out, dealers come and go and change their minds on these things.
Selling the company and moving it from CA to AL was bound to cause some issues and disruption. The question I'd have as a prospective purchaser is have these changes lead to a decrease in quality of the product and how they will honor warranty work? It's not at all uncommon for new owners to try to cut costs wherever they can and you see things take a downward turn.
I'm not aware of any JD Powers style customer satisfaction surveys for aftermarket parts. Relying on anecdotal evidence from forums isn't the most accurate way to gauge these things. Could use the number of dealers that are still selling Dinan parts as an indication if those data were available I'd think.
Thoughts?