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everyone will have different experience and hence different opinions, but OP, what you experienced doesn't seem to be a pleasant one.
I've bought parts from ECS before, always were in good packaging and fast shipping as stated on tracking.
They are not the cheapest for sure, but not the most expensive one also. They cover a huge variety of cars and a lot of items, from the smallest screw for our car.
Hopefully you get in touch with them (or they reach out to you) to discuss the matter
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