Quote:
Originally Posted by BKap08
I work at a hotel and trust me, the one thing we hate the most are dealing with people who went through travel agencies or 3rd party reservation websites(travelocity, hotwire, expedia). 99% of the time the room isnt the right one that the guest wanted, ie: guest wants 2 beds and the reservation is only for one. Since they are 3rd party reservations no changes, extensions, or cancellations can be made. Last night I was dealing with this guy who was staying with us for 6 nights. His travel agency never send an authorization to pay for his stay and he was stuck at our place(halfway across the country) with no way to check in. Finally he payed us for one night with cash and has to get in touch with the travel company to get full authorization. Most hotels can match prices listed by other sites/companies as long as you have proof.
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I agree with this
Usually I check out my favorite chains at the destination, if they have a hotel, I'll just book with them (Park Hyatt/ maybe grand Hyatt/ Four Seasons) if not, I ask the travel agency to recommend me something. They know my likes and dislikes.
But I have had screw ups due to the agency and the hotel was very uncooperative to fix the issue. Usually the compromise I offer is "I wanted a room with X, how about you just take the cash, apply it to the room that DOES have X, and I pay the difference if it exists". They are not very hospitable (pun not intended) about these things.