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I have the same nano connected using the USB port in the center console and have no issues... My car is an '11 with the combox so I get track info along with t6he album art.
Is this something that just started, were you able o see the track info previously? Or is the car new to you and you are unable to get the track info to show?
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2021 X3 M40i
1974 2002tii, Inka, 5 sp manual
BMWCCA # 327475
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