Quote:
Originally Posted by RR-NYC
It sounds like a very inconvenient experience but IMO, BMW has responded very well and probably better than I would have expected. $1500 cash is pretty damn nice. In my business, writing a check is never an option.
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"Better than expected" is what I think is the issue. After various mess about with BMW's dealer (trained and controlled by BMW) they eventually accept there is an issue. After another good number of weeks BMW finally decide to wake up and respond. Taken action to change the engine is obviously fine.
What I simply can't understand however is how that makes BMW overall great here. The car broke down and only after significant efforts from the owner (their customer!) a solution proposal was made. I don't know of any other businesses involving this level investment that not only get away with it but earn good rating on top.
I'd say we spoiled them folks.