[admranger]

I make an appointment for my annual low mileage oil change service so I can drop the car off after work Thursday, get a loaner, and be on my way. SA, a nice guy, tells me there are no loaners and worse yet (for him), there are 70 people arriving tomorrow who won't have the loaner they thought they were getting!

SA calls me Friday early afternoon to tell me my car won't be ready until Monday night? I'm WTF? I had an appointment, etc. SA says that appointments and walk ins are treated the same! Why bother taking appointments then? Apparently, there's a recall and it needs reprogramming (can't that run overnight like PUMA cases do?). I mean, really, 4 days for an oil change? Insane...I should have just had them give me the oil, filter, and cabin filters and been on my way. I'd be done and happy instead of waiting for the car (again). I don't get it.

I'd go to another dealer but it is somewhat convenient to drop off vs. other, more out of the way dealers.

At least they will cover up to $30 of uber charges!