Quote:
Originally Posted by UsedCarSalesmanwCombOver
Dealer experience is as varied as the weather. Some have great experiences and others horrible. That's what happens. There are some who go out of their way to be total dicks to their salesperson etc. There are some people that are just incapable of being pleased even when the dealership goes out of their way. And then there are those times where dealerships go out of their way to be aholes and deserve the flak they get.
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Don't forget the innumerable times when salesmen simply don't know the answer to a question and make one up. I don't believe they are *always* actively trying to lie but when I'm considering a $70K purchase I don't appreciate the unannounced guess. How do I figure out what I've learned is true and what was a guess when the salesman just mixes the two together with no indication of which is which? I've dealt with six salesmen at four dealerships in the last month and it's happened at some point in the conversation every single time. Some of these people were more competent than the others but it was clear that none of them knew as much as me about some detail of their product. Keep in mind that knowing their product is their job, I don't have access to a fraction of the resources they do. My experience is no more a scientific sample than yours but its happened to me (and I would guess others) often enough that I think you might remember it because it's likely the number one negative customer experience.
Quote:
Originally Posted by UsedCarSalesmanwCombOver
But let me just clearly say that dealerships are closely watched and regulated. If they break the law, they lose their license. But what laws are there to govern how a buyer acts?
This isn't a post in defense of dealerships. If any of you have ever been a car salesman for longer than 6 months (most don't even last 2 months) you'll quickly figure out that many (not all) who come in to buy a car have a "plan" and that plan is to deceive. There is no law against that and dealerships have to be prepared to call these jimmy jacks out. It happened to me MANY times. Even had one yahoo falsify an internet e-mail claiming the int manager promised him a car WAY below invoice because he had the proof in the doctored e-mail. Of course, this guy came in when this particular salesman wasn't working (how convenient for him) I had access to his client base and emails and not only showed the guy that he had never contacted us but that his doctored e-mail wasn't an email that we send out. I then point blank told him it's a felony to misrepresent/forge an email and that he could either continue to tell his story to the authorities or walk out and never come back again. Once he understood I knew he was trying to hoodwink me and I quickly exposed him as a lying POS fraud, he quickly walked out.
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Case in point above, salesman lying to customer.
Let's put this in context. In this paragraph you initially state your belief that there is no law against customers trying to deceive the dealership. Then you state that you told a customer he had committed a felony for deceiving the dealership and that you would call the police if he didn't leave. It's almost as if you lie so often that you don't even realize what you are doing. Have you mentally justified to yourself that if the customer (or maybe "most" customers) is/are lairs then it's OK for you to lie too? How often do you tell a customer something that you aren't positive is true just because "it feels like the right thing to do"? With your belief that "most" customers have a plan to deceive I'm guessing quite often. Is it this sort of logic that explains why I consistently receive untrue answers from car salesmen? I just assumed they were trying to make a living and do "the best they could" but maybe it is intentional?
IMO, "most" people not only don't have a plan to deceive they wouldn't even consider it. I think you're way out of bounds with that belief or your working at a dealership in a really bad part of town.