Quote:
Originally Posted by Singletrack
You have to calmly escalate. Hard I know when you are being screwed! A lot of times the front line people can't, and won't, do much to help. You need to escalate within BMWNA until you speak to someone intelligent, in a position of power, who is willing to help. I had a similar experience with Subaru on a much more minor issue. Just get on the phone and tell them you want to speak to a manager because you are not satisfied. If that manager won't help, ask them what the next escalation path is. Just be relentless, but calm and firm and I think BMW will be able to resolve the issue.
The other option is to lawyer up, but I would certainly try to get BMW to help first.
Good luck!
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i spoke to 3 managers, and the foreman no one did crap, i spoke to one case advisor, and the "head Case manager" of NA. and they were both helpless