That's why I told you I did not understand what you were talking about, because I thought it was clear in my first post with the sentence you just quoted. I brought that up to them as soon as I noticed there were missing parts in the upgrade kit I received. They told me to just go and buy them from a local shop, and then refunded me for the price I payed at the local shop for all the missing parts I had to buy myself.
I was just trying to make a point about how careless they've been with handling my order. It's just simple "quality control", the kit doesn't have that many parts, forgeting 1 hose out of 5 + every single clamp for these hoses is really low effort. Even if this is not a huge inconvenience, it's still disappointing to receive a product with missing parts, having to find a shop that sells those parts, drive there etc ...
Sorry I try to explain the best I can, english is not my mother tongue, please point out any part that doesn't make sense and I will try rephrasing
