Quote:
Originally Posted by roastbeef
They deleted my review stating the strut brace they sell doesn't fit our cars.
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The HVAC controls for our car have the ring around the dial (with the blue/red lines) pictured. In the comments for the part on their website someone specifically asks if those pieces are, in fact, included, to which they respond in said comments "yes".
I ordered them, the piece in question was NOT included contrary to what they stated in the comments.
I asked if they would remove/change the incorrect reply in the comments and they actually told me "no".
Funny how they choose what to keep and remove on their websites. At a minimum it's unethical.
Just because this Matt guy was helpful (and I've dealt with Matt, myself, and he is a helpful and nice dude) it doesn't change the fact that he works for an atrocious, underhanded, unorganized, unethical company of liars with a track record of being the trashbags of the Euro car community.
Im not convinced that by coming on here and saying Matt was helpful you're doing him a solid. Management at Turner/ECS might see this and fire him for breaking company policy which dictates they be liars and assholes. If you must buy from Turner, I suspect Matt would be the ideal guy to connect with. Hopefully his bosses don't catch him providing actual customer service.