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Sorry to hear about your experience. Unfortunately, these tuner shops that grew large tend to all be the same - get it done at speed, while neglecting quality or problems. Only way to get it right is do research in advance, and demand you want so-and-so done before any work is started. Even then it's a crap shoot if the guy working on your car that day decided to not give a damn. Bottom line, they don't want you to come back and do free work for you, while they have a long line of customers they can make money from. Passion was no longer their MO, just cash.
When I had my Evo, back when Cobb SoCal was AMS Tuning, they were comparatively small and took good care of its customers. After they became Cobb and grew large, their quality just went to hell. My tune was knocking like crazy, and they literally just wrote me off. Ended up going to another smaller shop and guess what? Great service, great follow up. And round and round we go.
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