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I order all my oil change kits from ECS, they all have been shipped with the bare minimum to be protected during shipping. I cannot really complain, if I was selling stuff on eBay I would ship them the same quality level they ship to me.
There was only one time when I got my oil change kit the box was demolished, but luckily everything inside was okay.
But that really isn't their fault. Shipping carrier does the damage, they just do not do a great level of preventing damage I suppose.
Regarding paying for returns. I had a cracked carbon fiber spoiler during shipping. I sent pics and they gave me a RMA and label and I shipped it back in the same box, no charge to me.
Maybe they make you pay if they feel like the burden of proof of a sale was your fault.
Like the keyfob being too big in something I read above, maybe its your fault. Or at least your fault in their eyes.
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