After more than a year of struggling with this, and not seeing a single thread about the company, I am finally posting something about the immense problems I have had with
Brian@bomizshop.com and Bomiz's support in general. And from what I have read and heard, I am not the only one.
I will try to condense this as much as possible, but... we'll see how that pans out (edit: yep... nope TLDR: Contacted bomiz for broken stuff under warranty, 3rd time got a single response saying they'd replace it, and if they didn't have any of the part they would "make it worth waiting for it", then nothing for over a year and re-contacting about 12 times, on multiple platforms... and it's still broken).
I ordered a Full Bomiz exhaust system after comparing many many different exhaust setups and systems, Bomiz sounded the best to me. I ordered the Full Race Mid section and their Axleback Valvetronic section. So this is a Full Header back system that cost me over 3K all in on 12-23-2020 (this is when they were quite popular with the youtube crowd, Spencer Burke and WetM3 etc.
For one, the install instructions were not correct for the wiring in an e93 and I sent them a message via the contact us system on their website, and never got a response. I figured this out on my own, Not a big deal, I do electronic troubleshooting stuff for a living so using a Multimeter is easy. BTW near the car's battery, the Yellow wire with the Purple stripe is constant 12V with ignition ON, FYI. In the e93 the Yellow wire with Black stripe the Document shows is NOT and will not work. Also I drilled through the bottom plastic of my car to run the wire though a threaded in, watertight PVC piece as well. It has always been bone dry.
So that's one thing but
here is the big issue. About 4 months after the install (5 months into the 12 month warranty period) The Driver side valve simply stopped working [about 6-8-2021 via the "confirm your bomiz account" email I received due to needing it to submit a support ticket].
On my car (also Tuned with a Stage 2 for Catless from a well known guy around here
) I rarely had them closed but they worked until one day it just didn't. I visually inspected the crimps, wires, and connectors (they are 2x2 Mini Mate-n-lock [or equivalent] style connectors, I pin these style of connectors at work too and know their weak points like the back of my hand.) Then I decided to open a support ticket after carefully reading the warranty information on their website and it basically said "Don't try to fix it on your own, if you do, no more warranty". I got no response for 2 weeks. So with no other way to contact them, I opened another new support ticket with the following message (blurred personal info):
"Hello Bomiz,
I am still having a problem with my valvetronic axleback system from order #XXXX. I have not yet heard anything back from Bomiz since I contacted previously about 2 weeks ago. The issue is still that the driver side valve is not working at all and is stuck in the "open" position. The passenger side valve still works normally. Any help with this issue would be appreciated. Thank you."
2 days later I received the following email from
Brian@bomizstore.com:
"Hi XXXXX,
There isn't much we can do right now until our production is finished. Let me see if I can just snag one side from the guys. If not we'll figure something out and make it at least better for you if you need to wait."
Fair enough, I replied with "Sure thing, thank you." and waited patiently... Till August 19th... When I replied to that same "Sure thing" email with the following:
"Hello,
I have not heard any updates on this so I wanted to check in since I do have another question anyway about the diameter of the pipes in the mid-section near the X-pipe. I have the Bomiz Race X-pipe section there and one of the exhaust clamps broke off the right-angle piece at the weld where the nut tightens against. I had to pull that exhaust clamp off by bending it and was wondering the diameter of the pipe so that I could order a replacement for the time being since it obviously has an exhaust leak there now. I forgot to mention this a while back when I initially created the support ticket but I figured I could have found the information on the pipe diameter to be a bit less elusive (would be nice to see this on the website somewhere but I just could not find it anywhere...) I assume the clamp is under warranty as well but wanted to check in case it isn't so I could get the right size replacement."
Nothing...
A month later on 9-28-21, same email chain:
"Hi Brian,
I wanted to check in on this to see if there are any updates regarding the parts needed to fix my exhaust. I haven't heard anything since the last reply on June 30th. Please let me know if you have any updates.
Thank you."
Since then I started creating new support tickets, and contacting every point of contact at least once listed at the bottom of that initial support email on Facebook once, and on Instagram once, and on the website about 1 a month, sometimes 2 a month near the end. None of which I have the actual message text for because they never replied to them; but they were all polite, way too patient, and not aggressive. At least until the last one which was a bit more assertive, like "Hi, I really need to get in contact with someone about this issue
details here I have not had any response in (x months) with
Brian@bomizshop.com and have only a few weeks left on my warranty, I would like to have some sort of response to ensure this will not affect me getting the parts that should have been covered, and still under warranty for several months. Please Respond as my warranty is about to expire and my system has been not working for over 7 months now."
In the end... Its still broken to this day and I still need to get an exhaust clamp there I just keep forgetting because it doesn't leak anyway...
Added info: This is also such a shame because I love the sound of this system on the E93 with the 6-speed. It is the deepest sounding one I have heard, and It really only has minor "drone" at 70-73 and at idle its not "loud" but you can tell its running. With the valves (when they worked) closed it is mind-blowingly quiet. It's actually insane just how quiet it is. With it open though it is REALLY rowdy, My buddies say its deafeningly loud but I disagree a bit, it's nothing like a 700+hp Nitrous Chevy classic. But boy it is loud with the top down in a tunnel and sounds AWESOME, and below 2750rpm even open, doesn't turn the cops heads. Of course I have no clue why there are cops on the race course though
but that tiny amount of drone doesn't bother me at all because it isn't the kind of drone that gives you a headache, I take long trips in this thing (400-600 miles) and It is completely tolerable to me and my passengers. (I'm used to 9 second Small/Big block Chevy's with open headers though so... take that as you will. I like loud, deep, gritty, rumble to a V8 not the Higher pitched mechanical scream some people prefer from these cars).