[bradleyland]

I can kind of see both sides of the matter here. On one hand, if you're going to engage in social media outlets like web forums, you have to be prepared to remain engaged. Otherwise, you risk the appearance of being an unresponsive shop. That doesn't mean that no one will buy the kit, but you're a fool of a businessman if you don't believe that will scare some potential buyers off. Even in the very high-end of the market, people do research. They may not see this thread, but the impression it creates in the community will be mixed.

On the other hand, there's a lot of needless negativity posted in forums, and sometimes the only way to win is to not play the game.

Ultimately, it's up to Gintani how they choose to communicate to customers, but you don't need to be in the market for the kit to have an opinion about the company, and bad impressions have a tendency to spread quickly.