Quote:
Originally Posted by mdyaman
I applaud FedEx for responding correctly to this, and resolving the matter amicably to satisfy the customer.
Probably better than some BMW Dealerships would handle things....
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Hate to be a downer, but when you live in a world where that sort of video gets around to millions of people within a matter of hours, you cannot afford NOT to respond. Take it for what it is, and realize that what Mathew Thornton really cares about is his bottom line.