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Sorry to hear the bad experience. My personal experience having ordered many times with them as early as 2013 has been good. Generally decent prices and a good online shopping experience. Only had one recent issue where Turner monoballs I bought failed on one side. Was a big pain, and I bought brand new OEM control arms from a dealership ($$$$) to get the car back in shape for a road trip. To ECS' credit, they were quick to offer a return when I called with my issue.
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