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Subscribed. I'd love to get a straight answer to this as well. Happens to me so frequently that I've given up and resorted to using the USB connection for daily use (bright side is that it's a better audio quality than Bluetooth).
Similar story as you: it works the first handful of times after I pair my phone, then stops. I'll need to forget the device then re-pair it again for it to start working, at which point the cycle continues.
I've tried to research this topic many times in the past and there doesn't seem to be great answers. Popular responses I've seen are either people saying i) to download and update to the latest CIC software from the BMW website or ii) it was/is a flaw in the CIC/bluetooth system from the day it came from the factory - deal with it. Answer i) has not fixed the issue no matter how many times I've tried, which has led me to concede answer ii) may be a reality and I've given up hope...at least momentarily.
Good luck!
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