thanks danny and everyone.
I hope you receive yours well. Hopefully frank learned his lesson and start packing stuff carefully. And learn something called responsibility. Im still having hard to finding out what other options I have. My girlfriend recommanded me to visit him with the lip this summer(we are planning to go to germany for World Cup soccer).
hopefully he'll give me a refund or exchange it with a brand new one?
*sigh. I can dream, right?