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      09-02-2018, 10:58 AM   #67
Solo_M_Tech
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Drives: E90 M3 6MT
Join Date: Nov 2013
Location: Central Florida

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2008 BMW M3  [5.00]
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I've ordered from ECS hundreds of times and never had an issue. Every company has issues and the reputation of the company is based on how they handle those issues.

People are quick to spread negative feedback about a company, but rarely publicize positive experiences. Things should be taken with a grain of salt, usually, coarse.

Look at my first post. Tell me if you'd fucking pissed off.
Yeah I wouldn't be happy about it. A simple phone call to their customer support department would settle that. It's just brake components, and cheap ones at that. No need to be irate about it and or bash the company. just my 2 cents.
Not sure how I feel about complaining on a forum but I do think all sides make good arguments as to why one should or shouldn't start a thread about it. But what I do find interesting is that ECS has admitted that they are fully to blame here, you don't see that too often.
You're right. They know they have room to improve and I've never seen them fail to try to make things right with customers. Some people are impossible to please and you just can't do anything about that.
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