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Boo freakin' hoo.
The excuse that the German manufacturers can't provide reliable vehicles is a total cop out. The example you use of your client with the Rolls is completely irrelevant. Of course the dealer is going to take good care of you when you're spending hundreds of thousands of dollars on one car. It's not like they sell thousands of units a year.
We've had 2 Lexus and they were/are far more reliable than either our BMW or MB and the statistics are proven to support this. I could give a rat's azz about the badge on the hood as you can see by my garage, but to suggest we should give the German manufacturers a pass because they can't figure out how to eliminate reliability issues is lame. Just so you're aware, +$60K vehicles shouldn't come with rattles and little issues.
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Well I admit that that some cars do have overkill when it comes to defects and problems, the majority tend to be trouble free or people wouldn't buy them as they do. As BMW tends to sell more cars worldwide then Lexus could ever dream of, they must be doing something right. My problem with this jackass was he has no knowledge of cars at all except what he reads in Car and Driver, decided to bash his car and most german cars because his 07 with around 60,000Km has to go in for warrenty work for the first time since he's owned it. I could understand if he was living at the dealer, but one time?
By the way, I know far more people who have had several major problems with their Lexus vehicles then I do with BMW or Mercedes. The germans may have issues, but Lexus is not the "god of vehicles" that the owners make them out to be.