|
9 times out of 10 it isn't how reliable your car is that sticks in your mind but how good your dealer is with dealing with your complaint, if you pay £50k for a new car compared to £10k your expectations are more so when your expensive car breaks down you are more inclined to be pissed and if the dealer doesn't deal with your complaint promptly and professionally you rate your overall experience as a reflection of the brand as a whole.
|