Quote:
Originally Posted by carlocar
Hi,
A thread from here back in 2022 came up when I did a Google search on the BMW Ultimate Care Oil Service. I didn't want to bump up a thread that old, so I thought I would start a new one.
I drive a 2015 328i. I bought the Ultimate Care Oil Service plan in October 2023. I went to the dealership yesterday (1/5) for a coolant top off and mentioned that the service notification was going off. The service advisor told me that I should get a new oil change since I bought into the program — even though I had just gotten one in October.
She charged me $190 to perform a "vehicle check as per CBS information" and said that was the only way to get the service light to turn off. Once they did the oil change, I got the car back and it still said it needs service. She told me that I need to get my spark plugs fixed and the service light won't go off until I do that.
Am I being totally scammed?
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So what exactly were you charged $190 for? To diagnose that you need spark plugs? Because they’re bad or because now is the scheduled replacement interval?
I would agree something not making sense.