Quote:
Originally Posted by TGTBTU
Let’s start with the 5 hour oil change approximately 4 months ago.
Then last week I picked up a nail, front driver’s side. Called the dealership, receptionist answered, switched me to service, service advisor said something incomprehensible to me, switched me to parts, then parts switched me back to service and we were disconnected. I called again, receptionist now seemed agitated at me for calling back, she switched me to service. The same advisor picked up and placed me on hold. I think I am still holding…
I gave up and ordered the tire at Pep Boys who gladly accepted my Allstate warranty. Cost me nothing out of pocket. Was out in less than an hour.
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Your dealer sucks!!!
So far I have had two oil services done on my wife's 2021 228i and one oil service on my 2022 Z4. I booked all three visits in advance with my SA either by emailing or calling his direct phone number. All three oil services took approximately one hour and I simply waited in their lounge area until they were finished.
In addition I have a tire and wheel plan on my Z4 and in the last year had to replace two Michelin Pilot SS tires because of nails I picked up driving locally on the horrible streets in Miami. Both times I called my SA directly, he confirmed he had my Michelin BMW Star tires in stock, told me to come over and he took care of me in about one hour at no cost to me.
By the way, did I say that your dealer sucks?
