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Originally Posted by Ervin87
Have you tried buying directly from NGK? All I hear is horror stories and returns of coils unless anything buying directly from BMW.
I haven't seen feedback on buying directly from NGK.
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I bought one from Autozone. No go. Immediately throws a pending P138B upon startup.
The first one did the same thing. I was utterly shocked. Never in my tenure of working on cars did I ever think NGK would ship out known defective merchandise. I don't know why they haven't recalled all of them to save their brand image.
The first one I bought was from NGK.com, which is not NGK direct but a large distributor of NGK parts who wrote this back to me:
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Thank you for contacting us! We have processed a refund for the defective part and will not require it to be returned at this time. Seem's like NGK is having an issue with this particular part NGK 48729 U5118 Ignition Coil that we are looking into.
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They didn't even want me to ship it back and credited me the full amount for the part and outbound shipping. It wasn't even worth it to them to get it back into inventory.