Quote:
Originally Posted by AceBeezy
Bottom line up front: it was either a damaged product that was installed correctly or a perfectly fine product that was not installed correctly. Without proof that it was a defected DS prior to installation, how can Mfactory justify a replacement?
Implied task/lesson learned: inspect your product upon receipt. Bonus points if you take pictures.
(Donning flame suit)
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I'm with you and mfactory. Op is not even the original owner who knows if it was damaged prior to him buying it. if it was installed incorrectly.. Mfactory has gone beyond what they should have. It is absolutely ridiculous for someone to assume that they should pay for shipping on a second-hand item.
The comments made about the cost of accepting this shipping for something that's out of warranty to save faith will just open a can of worms for anybody that has improperly installed or damaged and or out of warranty items to have a way out of their mistakes.