Quote:
Originally Posted by MFactory
Replying on the forum I can do on my PC in the office, my PC in the house and on my phone if I'm lying in bed; this is how I'm able to reply to emails within a few hours 7 days per week, regardless of timezone, regardless of country, regardless of work time or personal time. This does NOT mean I'm going to talk on the phone with my family fast asleep next to me, on a plane etc etc. I will talk on the phone during work hours (in MY timezone, which is +8 GMT) in the language of my choosing.
I dedicate 24/7/365 to customer service, yet I'm offering "bad customer service" simply because I do not feel comfortable talking in English over the phone? I'm not "defending" my stance as there is nothing for me to defend; this is what it is, and if customers cannot accept having to buy a driveshaft off a company that can only reply within a few hours 24/7/365 via email for the past 17 years non-stop, then I cannot help them with a carbon driveshaft unfortunately. This is the caveat for wanting to purchase the #1 carbon driveshaft for the M3. Anything else, I can and will always go above and beyond to accomodate our customers.
Besides, when they contact me via email, my full signature is there along with our office number. They can call the office at anytime during work hours if it was urgent (which a lot of customers do) and have front office connect the call and, if it was regarding LSD's/Pumpkins, they can contact our US facility during work hours and talk English/Spanish to their hearts content.
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honestly pay no mind to the language thing, some people are just ignorant to the fact speaking and typing in English are two different things. my native language is khmer/chinese and English being third. when i speak English over the phone it is not as clear as my emails or messages, in which i always reply - please see my follow up email so you are not lost in translation with me. cause i tend to sometimes choke up and just end up mixing my English with my native language lol.
So if a person can't respect my decision to just talk via email due to a language barrier that is on the customer. especially if you already made it clear.