Quote:
Originally Posted by Redd
Quote:
Originally Posted by MaximusB
I don't see any wrong with Mfactory here. Sure, there could be misunderstanding in translation but this thread is pretty clear.
OP having issue with the shaft.
Mfactory offered to inspect it.
OP would have to pay to ship it back for inspection.
If it is defect, Mfactory will cover the cost.
If no defect on the part but rather installation or issue is with the car, OP will have to cover shipping.
Unless I am missing something, that seems fair to me.
Like, say you bought a car and are issues with it. The dealer will look at it and yes they will cover all costs if it is warranty issue. But dealer will make you pay for their time if the issue is not with them. So I don't see how is this situation any different.
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Agree with this. MFactory could just have easily said that you were out of warranty and not entertain you and they would have been well within their rights to do so. Funny thing is, if they had chosen to do that, we wouldn't all be here taking sides on this matter.
Instead MFactory decide to help by offering a replacement even though it was out of warranty period if the issue was the DS, and you only had to send it back for them to check. Sounds like a fair request to me. Sure, shipping is expensive, but if you're certain it was a shaft issue then you get a new one back. Instead you chose to raise the forum rabble and here we are today.
My personal experience with Michael is that he's extremely accommodating and has gone out of his way to make my experience with MFactory very pleasant even though I bought my V1 CF DS used. He's always replied emails in a timely fashion and has helped two of my friends get on the CF DS GB even after it was closed. My V1 shaft has also given me zero issues even though its a used unit and was tracked both by the previous owner and myself. |
Quote:
Originally Posted by Redd
Quote:
Originally Posted by MaximusB
I don't see any wrong with Mfactory here. Sure, there could be misunderstanding in translation but this thread is pretty clear.
OP having issue with the shaft.
Mfactory offered to inspect it.
OP would have to pay to ship it back for inspection.
If it is defect, Mfactory will cover the cost.
If no defect on the part but rather installation or issue is with the car, OP will have to cover shipping.
Unless I am missing something, that seems fair to me.
Like, say you bought a car and are issues with it. The dealer will look at it and yes they will cover all costs if it is warranty issue. But dealer will make you pay for their time if the issue is not with them. So I don't see how is this situation any different.
|
Instead MFactory decide to help by offering a replacement even though it was out of warranty period if the issue was the DS, and you only had to send it back for them to check. Sounds like a fair request to me. Sure, shipping is expensive, but if you're certain it was a shaft issue then you get a new one. |
I blame Amazon; they ruined shipping and returns forever. People expect businesses to roll over and play dead with zero questions as soon as there's any issue and make it whole immediately.
I catch myself doing this all the time now and get pissy when I have to wait more than 3 days for anything, or if returns take forever.