Quote:
Originally Posted by Vedubin01
I have not stick in this fight but following it for sure. What gets me is you talk about different time zones yet all your responses have been on a US business time zone. To say you don't speak English that well, but to not even give it a try is beyond me for customer service. Your English writing is better than most high schoolers in the US. Im sure if you would have extended some good faith you would not be on here defending your stance.
This thread has put doubt in people looking at your product and if you lose just one customer due to it you are out way more money than if you tried just a bit harder to provide exceptional customer service to resolve the issue. I'm sure you will have to be dealing with a lot more when you finally ship out those DS that people have been waiting a lifetime for. You re lucky many of them are waiting and trusting you with the delay of product due to what ever reason you want to give.
My .02cents
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Just to be clear I think he is more concerned about the time zones for those who would help over the phone. I wouldn't assume the mfactory poster is a one man shop who will do all the support too