Quote:
Originally Posted by MFactory
Quote:
Originally Posted by Audi5000s
I didn't necessarily want a direct line to your engineers, I just wanted to speak to someone at MFactory about the issue vs. sending emails which was taking too much time. I gave you my personal cell number to try and resolve this. I didn't know what more I could provide you other that what we were specifically experiencing via my emails and the videos taken.
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Due to differing timezones, it is far easier (and quicker) to communicate via email. Our US facility does not deal with the driveshafts, so you have to deal with our Taiwan facility
All that I asked for is for you to ask your mechanic exactly what process he done while diagnosing the issue to 100% determine it was the driveshaft at fault. Nothing more, nothing less. You could not provide this information, which ultimately led to this current unfortunate forum discussion |
Pick up the phone and help the guy out. What type of customer service is this? You could probably solve this entire thing with a 10 minute phone call but you're making it so unnecessarily complicated.