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Congratulations on the new purchase.
I think I can help answer some of your questions.
You just deal with the SA now - depending on the dealership, you'll have just one SA you interact with (which is rather nice, since it's one face, so you get to build up a good relationship with them).
You might go through a couple of different SA's and settle on the one whose style you're happy with.
You can always meet with your CA - for instance, socially at the dealership.
They will likely ask you how your new ride is - as part of good customer service.
And if you feel you aren't getting anywhere with your SA, you can always ask your CA for help. Naturally, that's something that'll work initially, while you are still fresh in your CA's mind.
Like in your case, your CA offering to set up the SA appointment at first.
The app stuff to buy etc confuses the crap out of me - everything (except wiper blades) should be covered in the first 3 years. yet alignment surprisingly isn't. (oil changes every year, brake fluid every 2 years - are covered).
I don't know if there's some package that covers alignment.
I've always just driven to the service center section (be it the drive slowly through as the doors open, or just a car port), driven the car in there and then talk to the SA with whom I have an appointment, hand them the key, and they take it from there.
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