Quote:
Originally Posted by MFactory
Just to add (for those who may think that we don't look after our customers), we recently had 2 warranty cases which we resolved with a brand new replacement at no cost to the customer
Neither of those costumers had to ship their driveshaft back to us. Why? Because their mechanic was willing to cooperate with what was asked of them to satisfy our engineers request for further details.
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I offered to have a phone call with you, myself, and my mechanic to explain the situation multiple times and this was never accepted. You told me I need to speak Chinese to have a phone call. What more were you looking for? I made three additional trips to my mechanic to diagnose the issue and I even provided multiple videos to you. The only part replaced was the driveshaft and that fixed the NVH and the noise. What else could it be?
I'm happy to hear you have treated other customers well, but I don't think I've been given the same treatment.