[jdamore]

That sucks man. Yeah.. I would talk this person. See if he can pull the needles off, zero them out, and put the needle back on.

Is there a slight gap between the needle and the face gauge? There should be. A gap big enough to maybe slide a business card under. The servo turning the needle us not very powerful and if it's to tight, it would get stuck (or would be jumpy). Pushing the needle on too hard could damage the gears too.. Hopefully that's not the case.