Quote:
Originally Posted by IIAp3x
Update...
Wow so after two weeks of hell, there is finally light in the darkness...
The warranty company has agreed to replace the engine with a used 44k mile engine... At this point, I am exhausted and happy to even hear this...
However, I have also sent in a letter to BMWNA and Sandy Sansing BMW's reps, and they are currently trying to get a goodwill engine replacement and a new motor through corporate BMW... Or to possibly pay the difference... Worse case scenario I get a used engine with new bearings installed as preventative maintenance...
So it appears the Premier Dealer Service's process is pretty stressful, but the warranty company honored their stated coverage's- albeit with a used engine, but an engine nonetheless...
The best advice I can give here is that if you plan on purchasing a warranty through Premier Dealer Services, then follow these rules...
Always perform your cars factory recommended service intervals and do not exceed them even by 1 mile, and have it done at a reputable shop or the dealer... (DO NOT DO YOUR OWN SERVICES)
Keep Every Receipt... I scan and file every service receipt and file them on my pc by date...
Do not mod your car in any way that would void the Factory Warranty- same rules apply with 3rd party, as this will be considered a breach of contract... I had to provide a reason as to why I have lowering springs installed, and I had to send in the documentation of purchase and the product guarantee that the car's suspension and fenders did not have to be modified when it was installed...
If I had not had this documentation proving that the car's factory state was not modified to accommodate the new springs, they would have denied my engine claim... Even though the two are unrelated...
Do not be rude to them on the phone, even when they are bending you over, responding with short, vague answers and coldness throughout the whole process... Trust me, the $8 per hour employee on the other end of the phone can F$%K you worse than anyone else in this type of circumstance... Kill them with kindness, and then throw the phone through the window after you hang up...
This warranty was $2700... Right now, I am glad I spent it...
Victory is not always pretty, but it is victory nonetheless...
I will be drinking the 30yr glen livet tonight to celebrate... hehe...
Man I miss my car terribly...
Thanks for all the support, including Killerfish!
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Thanks for keeping the community informed with the process and your experiences during this stressful time. Glad the engine was replaced, even if it was used. I would hate to be in your situation. This is great information for those who have 3rd party warranties or who are also looking to purchase one (me).
I'm curious though how BMW NA is going to respond to you? As more M3s fall victim to the Rod Bearing issue, I hope that BMW NA does the right thing and looks into recalling rod bearings on M3s as it seems to be an engineering flaw.
I know in the N54 335i world, there was a number of BMW issued recalls/extended warranties for fuel pumps, turbos, etc. Some of the recalls/extended 10 year warranties were the result of a law suit by its owners. I was able to get my turbos replaced as a result on my 335i.