Quote:
Originally Posted by Flying Ace
Can you recap for us your experience?:
1. Original owner?
2. mileage of failure?
3. month, year warranty expired?
4. month, year of failure?
5. how long did it take to get the approval?
6. how many levels up BMWNA did you have to go?
7. any other tips?
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1. Original owner, 2011.5 (November 2010 delivery). Bearings were making noise at 16-17k miles and the bottom end was replaced under warranty then.
2. Failure happened around 60k miles. Was getting on the freeway during traffic (no hard driving) and the car went into limp mode. Got off the freeway and parked in a parking lot. Tried to fire the car up and the engine wouldn't turn.
3. Standard warranty ends at 50k miles? I forget, but didn't hit the time expiration.
4. Failed around August or September of 2014.
I have BMW's factory extended warranty, but it was denied because they did research and "found footage of my car racing at the track and that is considered abuse". They also found my car's max redline recorded at 8500-8600rpm. Never miss-shifted and my software isn't set to raise the redline.
5. My car sat at the dealership lot for probably 2 months without any final word. Not surprisingly, the dealership kept saying BMWNA didn't want to fix my car and BMWNA would tell me that it's the dealership's call and they didn't want to repair my car under my extended warranty.
6. Not sure how far I had to go up. I dealt with the second contact after the initial customer rep for the rest of the duration.
7. I talked to a bunch of people who went through the same thing or had friends who did and the only real advice they could give is to push that I had bought so many BMW's recently and that I am a loyal customer who plans to keep buying in the future. In the end, all they really care about is money and your chance of future purchases.
At the time I was planning on buying an i3 and getting rid of the X5M to get a newer X5D. I talked about my BMW history (owned 7 new BMW's since 2009), and how I was planning to buy the new ones soon. If they didn't fix my motor I would not buy another BMW based on principle. But I decided to risk it and pick up the i3 during this whole process. I called BMWNA up after getting the i3 and told them about it. Like a week later, I got a call from my dealership that BMWNA has approved the repair and a new motor was ordered from Germany.