Quote:
Originally Posted by Bavarian Beast
Seems more than fair. I do agree though that if the gauges are that critical a component ESS should consider including them and just make it a term that gauges aren't covered in any warranty situation.
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AFR gauges are not a product we build or retail for our production supercharger kits as they are not necessary, they are an optional add on. There are plenty of gauge options for customers to install if they choose.
This customer was not running a retail product. If this was a retail product sold as a package to the public that we supported and we required the customer to monitor vehicle data at all times then we would offer it. In this case it was up to the customer to properly outfit and monitor his vehicle if he intended to drive it 180+ mph with a highly complex, powerful, custom one off high boost setup that has a custom fuel delivery system. This includes more than just an AFR gauge. The customer was instructed he needed to purchase and install the gauge before operating it under heavy load. He made the decision to order the gauge but felt it was fine to drive it hard before it arrived despite our warning and the vehicle giving him continued signs of a potential hardware issue.