Hi! Our family has a home warranty from First American Home Warranty. We were pleased with how easy it was to buy the warranty online, and how quickly we were given confirmation. However, when we had a wiring problem and tried to contact the company, we were faced with long waiting times on the hotline and a slow application process. After several attempts, we were finally able to contact a representative, but were disappointed with the lack of answers to our questions and the timeframe to fix the problem. In the end, all the work was done, but it took a ton of time. We wondered how First American Home Warranty solves their customers' problems and how they are working to improve their service? Or should we look for another service provider?

Hi. I'm sorry to hear that you've been having trouble contacting the company and troubleshooting the issue. I can recommend that you take a look at First American Home Warranty reviews to learn more about how the company solves their customers' problems and improves their service. You can also contact First American Home Warranty customer service to find out how they can help you with your situation and how they are working to improve their services. If you are not satisfied with the level of service, you can look for another provider that better fits your needs.