I have been trying to call acima credit for three and a half hours and to no avail. My unresolved question remains open. I am very unhappy.

Don't take it so personally. Everything will come to its senses naturally. If you can't get through, then try other options to contact representatives of this company. I'm sure it will help you if you contact them through acima credit customer service. Calmly explain your current situation and with the help of the employees of this company, your incident will be settled.